Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe C Salazar

Bakersfield,CA

Summary

Customer Service, I am bilingual, reliable and experienced sales and receptionist professional with a background in customer service in retail.

Overview

23
23
years of professional experience

Work History

Appointment Coordinator

Grimmway Farms - Arvin
09.2022 - Current
  • Called and rescheduled appointments for clients.
  • Communicated with management and sales regarding appointments coordinating based on product availability and location change.
  • Set appointments with salespeople and potential customers based on need.
  • Assessed customer needs and responded to customer emails and calls.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled, reschedule and confirmed appointments.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Work closely with salespeople and coordinate regarding customers and pick-up appointments.
  • Preparation on Phyto and Snail reports based on need and season.
  • Provide information and BOL paperwork for customers as needed.
  • Assist with clerk department with driver check-in and check-out of drivers based on business need.
  • Make copies
  • use GIS to research needed information, reports and data.
  • use teams, Excel, Microsoft Word, Walmart link and other Grimmway links and sites.

Sales & Customer service manager

Macy's
11.2019 - Current
  • Delegating and management of team members, some merchandising, using chronos schedule, Excel spreadsheet's oversee sales, Microsoft Word
  • Coordinating daily workload and employee tasks based on need and business.
  • Stocking and product outing of system based on need
  • Work together with management and HR
  • Sales floor coordinating based on season and product availability
  • PowerPoint, Microsoft Word and SP Manager.
  • Product Inventory

Client Receptionist

H & R Block
01.2003 - 12.2019
  • Client service, handling multiple calls, making appointments using appointment manager, payments, tax preparer support, ordering office supplies, and office maintaining.

Administrative Assistant

Bakersfield Adult School
08.2018 - 05.2019
  • Making b & w copies, sending emails, using laminating machine, answering multiple phone lines, and making calls accordingly as needed on tasks given by instructor
  • I also used Microsoft Word, Excel, PowerPoint, and
  • Publisher to created projects and complete various tasks.

Education

Microsoft, outlook, excel, bookkeeper, 10-key, PowerPoint -

Bakersfield Adult School

General Studies, General studies Clerk

Highland High School
05.1999

Skills

  • Client Relations Management
  • Appointment and Meeting Scheduling
  • Business Communications
  • Data Entry Expertise
  • Inbound Calling
  • Data Verification
  • Client Needs Assessment
  • Interdepartmental Coordination
  • Appointment Booking
  • Customer Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Appointment Coordinator

Grimmway Farms - Arvin
09.2022 - Current

Sales & Customer service manager

Macy's
11.2019 - Current

Administrative Assistant

Bakersfield Adult School
08.2018 - 05.2019

Client Receptionist

H & R Block
01.2003 - 12.2019

Microsoft, outlook, excel, bookkeeper, 10-key, PowerPoint -

Bakersfield Adult School

General Studies, General studies Clerk

Highland High School

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Guadalupe C Salazar