Lupe Sanchez
Porterville,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Sales Associate/Overnight Stocker and Receiver
Wal Mart
10.2021 - 10.2025
- Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained organized merchandise displays, enhancing product visibility and accessibility for shoppers.
- Collaborated with team members to manage inventory levels, contributing to stock accuracy and availability.
- Organized merchandise on shelves to optimize product visibility and accessibility.
- Executed inventory management processes to ensure accurate stock levels and minimize discrepancies.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Worked with a great team of 20 plus workers
Direct Care Assistant
Morgans TLC
02.2017 - 04.2020
- Assisted clients with daily living activities, ensuring comfort and safety in personal care routines.
- Monitored client health and behavior, reporting changes to healthcare professionals for timely intervention.
- Developed individualized care plans in collaboration with families and medical staff to enhance quality of life.
- Implemented recreational activities that promoted social interaction and engagement among clients.
- Maintained accurate documentation of client progress and care provided, ensuring compliance with regulatory standards.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Supported patients'' physical well-being by assisting with mobility, exercise routines, and proper positioning.
- Facilitated timely medication administration according to prescribed schedules while closely monitoring for side effects or adverse reactions.
- Contributed to efficient operations by maintaining a clean and organized work area and promptly reporting any issues or concerns to supervisors.
- Assisted with up to 5 clients needs
Patient Account Representative
Sierra View District Hospital
05.2008 - 01.2013
- Managed patient account inquiries, ensuring timely resolution and enhancing customer satisfaction.
- Processed insurance claims efficiently, reducing errors and expediting reimbursement cycles.
- Collaborated with healthcare providers to verify patient information and streamline billing processes.
- Developed training materials for new staff, improving onboarding effectiveness and knowledge retention.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Utilized computer programs to create invoices, letters, and other documents.
- Researched billing errors and discrepancies to initiate corrective action.
- Managed 30 plus incoming calls, emails, and faxes per day from customers and health insurance offices
Education
High School Diploma -
Porterville High School
Porterville, CA06.1996
Skills
- Customer engagement
- Proficient in teamwork
- Effective time management
- Analytical problem-solving
- Point of sale management
- Inventory tracking
- Self-checkout assistance
- Task prioritization
- Merchandising
- Excellent communication skills
- Written and oral communication skills
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate/Overnight Stocker and Receiver
Wal Mart
10.2021 - 10.2025
Direct Care Assistant
Morgans TLC
02.2017 - 04.2020
Patient Account Representative
Sierra View District Hospital
05.2008 - 01.2013
High School Diploma -
Porterville High School