Guadalupe Sanchez
Elgin
Summary
Motivated and customer-focused professional with experience in front desk operations, scheduling, and supervision. Skilled in providing excellent customer service, training new employees, and maintaining an organized and efficient work environment. Strong communication, leadership, and problem-solving abilities, and coordinating daily operations. Currently pursuing education in Medical Diagnostic Sonography to expand healthcare knowledge and patient care skills.
Overview
2
2
years of professional experience
Work History
Assistant Reception Manager
Ramos Tax and Services
11.2024 - Current
- Create and manage employee work schedules to ensure efficient daily operations.
- Deliver excellent customer service by assisting clients, answering questions, and resolving concerns in a professional and friendly manner.
- Collaborate effectively with team members to maintain a productive work environment.
- Used critical thinking and problem-solving skills to address operational challenges and improve workflow.
- Scheduled appointments and maintained organized calendars and records.
- Train new employees on company procedures and customer service standards.
- Assist management with daily operations.
- Develop and maintain Excel spreadsheets to improve organization, scheduling, and team productivity.
Dental Receptionist
Familia Dental
01.2024 - 11.2024
- Scheduled patient appointments using electronic health record systems to optimize daily operations.
- Managed patient check-in and check-out processes, ensuring a seamless experience for all visitors.
- Verified insurance information and processed payments accurately to minimize billing discrepancies.
- Coordinated communication between dental staff and patients, enhancing overall service efficiency.
- Maintained patient records in compliance with HIPAA regulations, safeguarding confidentiality and data integrity.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Diagnostic Medical Sonographer -
Aquarius Institute
Des Plaines, IL05-2027
Associate of Arts -
Elgin Community College
Elgin, IL05-2024
High School Diploma -
Elgin High School
Elgin, IL05-2019
Skills
- Customer service
- Problem-solving
- Dependable and responsible
- Organization and time management
- Team Collaboration
- Leadership & Supervision
- Communication Skills
Languages
English
Spanish
Timeline
Assistant Reception Manager
Ramos Tax and Services
11.2024 - Current
Dental Receptionist
Familia Dental
01.2024 - 11.2024
Diagnostic Medical Sonographer -
Aquarius Institute
Associate of Arts -
Elgin Community College
High School Diploma -
Elgin High School