Guadalupe Santana
Sanborn,IA
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Lakes Life Skills LLC
Spirit Lake, Iowa
2024.01 - Current
- Organized oral medications for clients following dosage and schedule requirements.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Recorded client status progress and challenges in logbooks and reports.
- Accompanied or transported clients to appointments, errands and social activities.
- Transported clients to doctor's appointments and errands.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted individuals in development of social skills to become integrated in community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
- Produced reports outlining assessments completed and follow-up recommendations.
- Developed and implemented HIPAA policies and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained compliance frameworks, policies and documentation to support audits.
Translator and Interpreter
Self-employeed
Sanborn, Iowa
2014.09 - Current
- Delivered real-time, accurate oral translations and interpretations for clients.
- Prepared reports outlining project progress along with any challenges faced during the process.
- Proofread translated documents before submitting them to the client for review.
- Provided written translations of legal, medical, and technical documents.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Delivered translation services to clients.
Assistant Manager Vape Store
Tobacco vape
, IA
2022.03 - 2024.01
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Assigned work and monitored performance of project personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Store Manager
Cricket Wireless
Spencer, Iowa
2023.01 - 2023.07
- Trained and mentored associates to teach daily tasks and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Updated POS system with new products and promotional offers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared monthly reports on sales figures, expenses, profits.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented campaigns and promotions to help with developing goods and services.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Identified opportunities for cost savings through waste reduction initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Planned special promotions or discounts based on market trends.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assisted in translating documents from English into other languages as needed.
Education
CNA - Healthcare
Northwest Iowa Community College
Sheldon, IA2020-03
GED -
Shoreline Community College
Seattle, WA2012-04
Some College (No Degree) -
Federal Way High School
Federal Way, WASkills
- Medication administration
- Crisis intervention
- Client transportation
- Progress documentation
- Customer service
- Communication skills
- Quality assurance
- Time management
- Letter typing
- Document typing and formatting
- Microsoft teams
- Technical support
- Microsoft Excel
- Microsoft windows and office
- Microsoft office 365
- Social skills development
- Team collaboration
- Compliance with HIPAA
- Conflict resolution
- Employee training
- Data reporting
- Inventory management
- Problem-solving
- Record keeping
- Nutrition
- Compassionate client care
- Safety monitoring
- Active listening
- Healthcare
- Transportation
- Verbal and written communication
- Direct patient care
- Housekeeping tasks
- Client safety and first aid
- Report writing
- Infection control procedures
- Compassionate caregiving
- Empathy and patience
- Health and safety requirements
- Life skills training
- Charting and documentation
- Transportation assistance
- Multitasking and organization
- Goal setting
Timeline
Direct Support Professional
Lakes Life Skills LLC
2024.01 - Current
Store Manager
Cricket Wireless
2023.01 - 2023.07
Assistant Manager Vape Store
Tobacco vape
2022.03 - 2024.01
Translator and Interpreter
Self-employeed
2014.09 - Current
CNA - Healthcare
Northwest Iowa Community College
GED -
Shoreline Community College
Some College (No Degree) -
Federal Way High School