Guadalupe Soto
Social Services Coordinator
Los Angeles,CA
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Committed to making meaningful contributions and advancing organizational goals. Skilled in multitasking and effective communication, ensuring comprehensive support for diverse client needs. CPR/AED certified, committed to fostering a safe environment
Overview
21
21
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
Cornucopia Services
10.2020 - 01.2025
- Implemented strategies to increase public awareness of social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Cultivated positive, trusting relationships with clients and community providers to effectively provide and coordinate appropriate resources.
- Researched best practices and developed strategies to improve program outcomes.
Family Services Coordinator
Head Start Program
08.2018 - 06.2020
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Attended and participated staff meetings and training seminars.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Documented data and completed accurate updates to case records.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Front Office Supervisor
Marriott Hotel LAX
04.2004 - 07.2016
- Created, prepared, and delivered reports to various departments.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH11-2024
Associate of Arts - Sociology
East Los Angeles College
Monterey Park, CA08-2018
Skills
- Family support
- Mental health awareness
- Cultural sensitivity
- Respectful Interaction Approach
- Interpersonal, effective communication skills, and task prioritization skills
- Relationship building and Team collaboration
- Multitasking
- CPR/AED Certification
- Adaptability In Diverse Environments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
- Significancy achieved increased client's participation through effectively used and implementation of client's surveys.
Certification
- Los Angeles County Office of Eduction: Family Services Advocate Credentials - Norwalk, CA..
- Certificate of Achievement: COMPUTER APPLICATIONS AND OFFICE TECHNOLOGIES
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Services Coordinator
Cornucopia Services
10.2020 - 01.2025
Family Services Coordinator
Head Start Program
08.2018 - 06.2020
Front Office Supervisor
Marriott Hotel LAX
04.2004 - 07.2016
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Arts - Sociology
East Los Angeles College
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