Guadalupe Stanojkovski
Woodridge,IL
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
20
20
years of professional experience
Work History
Housekeeper/Caregiver/Certified Nursing Assistant
Personal Business
Woodridge, IL
01.2021 - Current
- Maintained cleanliness and hygiene in designated areas, ensuring high standards for guest satisfaction.
- Assisted with laundry services, sorting and folding linens efficiently to support operational needs.
- Learned and implemented safety protocols to ensure a safe working environment for staff and guests.
- Utilized cleaning tools and equipment effectively to perform deep cleaning tasks as required.
- Developed familiarity with cleaning products and techniques, enhancing overall service quality through continuous learning.
- Analyzed sales data to identify trends, contributing to strategic planning for promotional events.
Guest Advocate
Target
Woodridge, IL
12.2024 - 01.2026
- Assisted guests with product inquiries and provided tailored recommendations to enhance shopping experience.
- Handled transactions efficiently using point-of-sale systems, ensuring accurate processing of customer purchases.
- Maintained cleanliness and organization of sales floor to create a welcoming environment for guests.
- Responded promptly to guest concerns, resolving issues effectively to ensure satisfaction and loyalty.
- Educated guests on promotions and loyalty programs, driving engagement and participation in store initiatives.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
- Supported training of new team members on customer service standards and operational procedures.
Caregiver/CNA
Brightstar Healthcare Agency
Orland Park, IL
01.2023 - 12.2024
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health by tracking vital signs and reporting changes to healthcare professionals.
- Administered medications according to prescribed schedules, ensuring compliance with care plans.
- Developed strong relationships with clients, fostering trust and emotional support during care sessions.
- Implemented safety protocols, reducing risks of accidents within client environments.
- Evaluated client progress regularly, adjusting care strategies based on feedback and changing needs.
Sales Associate
Hollister.Co
Bolingbrook, IL
11.2022 - 12.2024
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Collaborated with team members to achieve sales targets and maintain store standards.
- Trained new associates on product knowledge and effective sales techniques for improved performance.
- Managed inventory levels, ensuring optimal stock availability and presentation on the sales floor.
- Assisted customers with product selection, providing personalized recommendations based on needs.
- Analyzed sales data to identify trends, informing strategies for promotional activities and inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
Crest Hill Chiropractor Clinic LTD
Crest Hill, IL
03.2021 - 02.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Led administrative support initiatives that increased overall office productivity and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Care Aide
Visiting Angles
Naperville, IL
02.2022 - 01.2023
- Delivered compassionate care to patients, enhancing overall well-being and comfort.
- Assisted in daily living activities, promoting independence and dignity for clients.
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Supported family members by providing education on caregiving techniques and resources available.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Restaurant Hostess
Crazy Pour Sport Bar QTB
Villa Park, IL
06.2017 - 01.2018
- Greeted and seated guests, ensuring optimal guest flow and satisfaction.
- Managed reservation system, coordinating bookings to maximize seating efficiency.
- Collaborated with kitchen and waitstaff to streamline service operations during peak hours.
- Trained new hostesses on customer service standards and operational procedures.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Assisted in developing promotional strategies to increase customer engagement and retention.
- Handled guest inquiries and complaints with professionalism, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
Wic Intake Specialist
Ceda Wic
Chicago, IL
09.2005 - 03.2013
- Managed patient intake processes ensuring accurate data collection and compliance with regulations.
- Coordinated scheduling for new patients, optimizing appointment availability and reducing wait times.
- Conducted initial assessments to determine patient needs and directed them to appropriate services.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Implemented workflow improvements that increased processing speed and reduced errors in documentation.
- Collaborated with multidisciplinary teams to streamline referral processes and ensure continuity of care.
- Analyzed intake data trends to identify areas for process enhancement and operational efficiency.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Education
Certificate - CNA
HealthCare Inservices Vocational
Lombard, IL01-2017
Associate of Science - Medical Assisant
Robert Morris University
Chicago, IL02-2004
Certificate - Medical Office Assistant
The College of Technology
Chicago, IL06-2000
Skills
- Teamwork
- Customer service
- Retail Software Use
- Retail experience
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Strong multitasking
- Active learning
- Organization skills
- Telephone skills
- Data entry
- Medical office procedures
- Medical receptionist experience
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Bathing assistance
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
12.2024 - 01.2026
Caregiver/CNA
Brightstar Healthcare Agency
01.2023 - 12.2024
Sales Associate
Hollister.Co
11.2022 - 12.2024
Patient Care Aide
Visiting Angles
02.2022 - 01.2023
Receptionist
Crest Hill Chiropractor Clinic LTD
03.2021 - 02.2023
Housekeeper/Caregiver/Certified Nursing Assistant
Personal Business
01.2021 - Current
Restaurant Hostess
Crazy Pour Sport Bar QTB
06.2017 - 01.2018
Wic Intake Specialist
Ceda Wic
09.2005 - 03.2013
Certificate - CNA
HealthCare Inservices Vocational
Associate of Science - Medical Assisant
Robert Morris University
Certificate - Medical Office Assistant
The College of Technology