Guadalupe Torres
San Antonio
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
The Haven Southtown
San Antonio
01.2020 - Current
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted staff by serving food and beverages or bussing tables.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Updated computer systems with new pricing and daily food specials.
Medical Scheduler
Peripheral Vascular Associates
03.2018 - 06.2020
- My position as a medical scheduler was to organize schedules for 4 different specialist
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Instructed patients regarding how to prepare for appointments.
- Verified insurance eligibility for each patient prior to their appointment date.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Followed up with patients and confirmed appointments.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Supported telehealth service scheduling, expanding access to medical consultations.
Medical Receptionist
SOUTH ALAMO MEDICAL GROUP
San Antonio
01.2013 - 01.2018
- My position consisted of scheduling patients for 4 different physicians
- Requesting insurance authorizations and verifying insurances
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted and checked in patients, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
Education
High school diploma - Medical Assisting
Career Point College
03.2013
Skills
- Microsoft office
- Medical Receptionist
- Medical Records
- Time management
- Medical Terminology
- Medical office experience
- Typing
- Patient Care
- Insurance Verification
- Customer service
- Medical Billing
- Medical Scheduling
Timeline
Restaurant Manager
The Haven Southtown
01.2020 - Current
Medical Scheduler
Peripheral Vascular Associates
03.2018 - 06.2020
Medical Receptionist
SOUTH ALAMO MEDICAL GROUP
01.2013 - 01.2018
High school diploma - Medical Assisting
Career Point College