Guadalupe Torres

Perth Amboy

Summary

Detail oriented Operations Professional with extensive experience in billing, logistics, and customer service. Proven track record in resolving discrepancies and enhancing customer satisfaction through effective communication and streamlined processes. Bilingual in English and Spanish, proficient in QuickBooks and Microsoft Office Suite.

Overview

years of professional experience

Work History

Billing Coordinator / Dispatch & Customer Service Support

Thor Xpress LLC

Elizabeth

08.2021 - Current

Deliver exceptional customer service by assisting customers with billing inquiries, shipment status, invoice questions, and service requests.
Investigated and resolved billing discrepancies and payment issues to enhance customer satisfaction.
Generate and process customer invoices using QuickBooks and Aurora while maintaining billing accuracy.
Assist with collections by sending payment reminders and following up on outstanding invoices.
Prepared monthly revenue and operational reports for management to support informed decision-making.
Coordinate daily dispatch activities by communicating with drivers regarding deliveries, pickups, documentation, and scheduling.
Tracked container movements, port pickups, and delivery status to ensure timely logistics operations.
Update vessel ETAs and communicate shipment information to customers.
Work closely with accounting, dispatch, operations, and customer service teams to support daily business operations.

Logistics Coordinator / Customer Service Lead (Bilingual)

Dean Foods / Dairy Farmers of America (DFA)

Edison

03.2018 - 08.2021

Acted as the primary customer service contact for delivery inquiries, order changes, and issue resolution.
Processed and released customer orders through DMS, ensuring timely delivery and accuracy.
Coordinated daily transportation operations and prepared driver route documentation.
Maintained DOT compliance files, driver qualification records, and onboarding documentation.
Monitored Peoplenet, DRTrack, and DriveCam systems while resolving operational issues.
Reconciled COD payments and prepared daily deposits.
Generated reports to identify discrepancies, operational trends, and outstanding issues.
Trained new employees on customer service procedures and systems, enhancing team readiness and service quality.
Assisted supervisors with various administrative tasks to streamline operations. with administrative and operational tasks.

Front Desk & Administrative Support

Law Office of Rebecca Robles, PC

Perth Amboy

01.2015 - 03.2018

Greeted clients and delivered professional front desk service to create a welcoming environment.
Answered multi line phone system and directed calls appropriately.
Scheduled appointments and coordinated attorney calendars to optimize workflow.
Maintained confidential electronic and paper client files.
Prepared correspondence and scanned legal documents to ensure timely communication and documentation.
Performed data entry for legal cases and billing information.
Procured office supplies to maintain necessary inventory levels. and supported daily office operations.

Education

High School Diploma -

Perth Amboy High School

Perth Amboy, NJ

Psychology - Coursework

Argosy University

Chicago, IL

Skills

Billing & Invoicing
Customer Service
Dispatch Coordination
Customer Operations
Operations Coordination
Account Reconciliation
Report Generation
Cross-Functional Collaboration
Process Improvement

QuickBooks
Aurora
DMS
Microsoft Excel
Microsoft Outlook
Microsoft Word
Problem Solving
Bilingual (English & Spanish)

Timeline