GUADALUPE VALADEZ
Bloomington,CA
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Dietary Cook/Aide
Jurupa Hills Post a Cute
10.2024 - Current
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Followed standard recipes, menus and apportions according to established standards.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime disruptions.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
- Monitored food temperatures throughout preparation and serving process.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Cashier
Waba Grill
10.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Delivered exceptional customer service at all points of contact.
- Greeted and informed customers of products, fostering positive store experiences.
- Supported other departments within the store by providing assistance when needed.
Assistant Manager
Waba Grill
05.2015 - Current
- Waba grill cashier in charge of training employees.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Seasonal Sales Associate
Levi's
10.2022 - 11.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
Receptionist
HAIR USA
02.2020 - 11.2021
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Maintained accurate records of all incoming calls, messages, and visitors.
Education
HIGH SCHOOL DIPLOMA -
Bloomington High School
Bloomington, CALIFORNIA07.2012
Skills
- Teamwork
- Problem solving
- Communication skills
- Management
- Cash Drawer Management
- Money Handling
- Stocking and Replenishing
- Staff Training
- Cash Counting Machine Operations
- Order Taking
- Coaching and Mentoring
- Supply restocking
- Sanitation procedures
- Kitchen organization
- Safe food handling
- Food preparation
- Meal preparation
- Inventory management
- Dietary restriction compliance
- Food safety practices
- Nutrition
- Food prep techniques
- Diet adherence
- Acquainted with hygiene practices
Languages
Spanish
Full Professional
Timeline
Dietary Cook/Aide
Jurupa Hills Post a Cute
10.2024 - Current
Cashier
Waba Grill
10.2023 - Current
Seasonal Sales Associate
Levi's
10.2022 - 11.2022
Receptionist
HAIR USA
02.2020 - 11.2021
Assistant Manager
Waba Grill
05.2015 - Current
HIGH SCHOOL DIPLOMA -
Bloomington High School
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