Guadalupe Vargas
Thornton
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Springhill Suites By Marriott
05.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Group Sales Representative
Water World
04.2024 - 08.2024
- Provided exceptional support to clients throughout the entire sales process, from initial inquiry to post-event follow up.
- Increased group sales revenue by developing and implementing targeted marketing strategies.
- Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.
- Built relationships with customers and community to promote long term business growth.
Front Desk Agent
Springhill Suites By Marriott
01.2023 - 08.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Key Holder
Nautica Retail
11.2021 - 10.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Trained and supervised new employees to apply best practices in customer service and store operations
Food Service Worker
Water World
05.2021 - 09.2021
- Greeted customers at counter to fulfill requests and answer questions
- Developed and maintained positive relationships with customers to enhance service
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Prepared and served various food and drink items to customer specifications in fast-paced environments
Education
Bachelor of Science - Biological Sciences
Colorado State University
Fort Collins, CO05.2027
High School Diploma -
Regis Jesuit High School
Aurora, CO05.2023
Skills
- Problem-Solving Skills
- Security Protocols
- Time management
- Managing Customer Needs
- Guest services
- Critical Thinking
- Inventory Monitoring
- Food Handling Standards
- Cash handling
- Problem-solving skills
Certification
First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Front Desk Agent
Springhill Suites By Marriott
05.2024 - 01.2025
Group Sales Representative
Water World
04.2024 - 08.2024
Front Desk Agent
Springhill Suites By Marriott
01.2023 - 08.2023
Key Holder
Nautica Retail
11.2021 - 10.2022
Food Service Worker
Water World
05.2021 - 09.2021
High School Diploma -
Regis Jesuit High School
First Aid/CPR Certified
Bachelor of Science - Biological Sciences
Colorado State University
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