Guadalupe Vasquez
salinas
Summary
At Housing Resource Center of Monterey County, I excelled in affordable housing knowledge and case management, significantly improving tenant satisfaction and streamlining program efficiency through effective teamwork and collaboration. My adeptness in data entry and organizational skills facilitated successful housing solutions, demonstrating a strong ability to multitask and foster positive landlord relations.
Overview
7
7
years of professional experience
Work History
Housing Specialist
Housing Resource Center of Monterey County
07.2022 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Helped clients find permanent or temporary housing.
Program Assistant
Housing Resource Center of Monterey County
07.2022 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with external partners to expand program reach and impact.
Funeral Arranger
Mission Mortuary
09.2017 - 06.2022
- Oversaw inventory management for various funeral products, ensuring consistent availability of desired items for client selection.
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
- Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
- Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
Education
High School Diploma -
Monterey County Home Charter School
Salinas06-2014
Skills
- Affordable Housing Knowledge
- Case management
- Referrals and networking
- Landlord relations
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
Timeline
Housing Specialist
Housing Resource Center of Monterey County
07.2022 - Current
Program Assistant
Housing Resource Center of Monterey County
07.2022 - Current
Funeral Arranger
Mission Mortuary
09.2017 - 06.2022
High School Diploma -
Monterey County Home Charter School
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