Summary
Overview
Work History
Education
Skills
Timeline
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Guadalupe Vasquez

Henderson

Summary

Dynamic Operations Manager with a proven track record at Burlington, excelling in team leadership and problem-solving. Enhanced productivity through effective training and performance management, achieving significant improvements in customer satisfaction. Skilled in budget management and project planning, driving results while fostering a culture of accountability and collaboration.

Overview

9
9
years of professional experience

Work History

Operations Manager

Burlington
05.2021 - Current
  • Minimize shortage by making sure supervisors and team are following daily processes and routines
  • Maintain CPH goals in back of house, utilizing company tools to maximize productivity and accomplish no backlog .
  • Drive results
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Merchandise Manager

Burlington
01.2017 - 01.2021
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
  • Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
  • Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
  • Trained new employees in merchandising techniques, elevating overall team performance and consistency.
  • Coordinated seasonal merchandise planning, aligning product availability with peak demand periods.
  • Enhanced store layout for optimal customer flow, resulting in more engaging shopping experience.
  • Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
  • Implemented customer feedback system to gather insights, leading to improved product offerings and customer satisfaction.
  • Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
  • Facilitated cross-departmental collaboration to ensure promotional events were supported with appropriate merchandise and staffing.
  • Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.

Education

Arizona Western College
Yuma, AZ

High School Diploma -

Kofa High School
Yuma, AZ

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Schedule management
  • Performance management
  • Organizational management
  • Onboarding and orientation
  • Project planning and development
  • Delegation
  • Work flow planning
  • Budget development and management
  • Negotiation
  • FLUENT IN LANGUAGE

Timeline

Operations Manager

Burlington
05.2021 - Current

Merchandise Manager

Burlington
01.2017 - 01.2021

Arizona Western College

High School Diploma -

Kofa High School

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Guadalupe Vasquez