Guadalupe Vergara Capote
Monroe,NC
Summary
Dynamic restaurant professional with extensive experience in customer service and team leadership at Derby Restaurant & Bar. Bilingual in English and Spanish, effectively resolving conflicts and enhancing service quality. Proven expertise in scheduling and inventory management, ensuring operational efficiency and adherence to safety standards.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter & Manager
Derby Restaurant & Bar
Monroe, NC
06.2022 - 08.2025
- Supervised daily operations, including staff management, customer service, and workflow coordination.
- Trained and coached employees to improve service quality and performance.
- Handled customer concerns professionally in both English and Spanish.
- Managed scheduling, shift coverage, and team communication.
- Maintained accurate records, inventory, and reports.
- Ensured compliance with company policies and safety standards.
Education
High School Diploma -
Monroe High School
Monroe, NC07-2021
Skills
- Bilingual: English and Spanish
- Customer service and support
- Conflict resolution
- Team leadership and supervision
- Scheduling and shift coordination
- Virtual collaboration tools
- Administrative support
- Time management skills
- Order management and inventory control
- Menu knowledge
Additional Information
Actively seeking remote, work-from-home opportunities, Fluent in English and Spanish, Need flexibility for family appointments, Strong ability to stay productive in a home environment, Comfortable with remote onboarding, communication, and training
Languages
Spanish
Professional
References
References available upon request.
Timeline
Restaurant Waiter & Manager
Derby Restaurant & Bar
06.2022 - 08.2025
High School Diploma -
Monroe High School