Guadalupe A Sanchez
2818 Del Oro Dr Mission
Summary
Dynamic professional with a proven track record at Wonderful Citrus, excelling in team management and quality control. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Skilled in training and mentoring staff, while implementing efficient workflows that boosted productivity and ensured compliance with industry standards.
Overview
17
17
years of professional experience
Work History
Supervisor
Wonderful Citrus
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead QC Inspector
Wonderful Citrus
11.2021 - Current
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Boosted customer satisfaction with consistent delivery of high-quality products, following strict guidelines.
- Ensured compliance with industry standards and regulations by staying current on relevant updates and changes.
- Streamlined communication between departments by establishing clear channels for reporting quality concerns.
Data Entry Clerk
CTC Distribution
03.2015 - 02.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Cash Controller
HEB Grocery Store
10.2008 - 03.2015
- Exceeded performance expectations by consistently meeting or surpassing targets for accuracy, timeliness, and overall efficiency in cash management activities.
- Contributed to loss prevention initiatives by identifying potential risks in current processes and suggesting improvements where necessary.
- Improved overall operational efficiency by maintaining an organized workspace that facilitated smooth handover processes between shifts.
- Optimized cashier performance through consistent monitoring, feedback, and coaching on best practices in handling large volumes of transactions.
Education
Graduate Certificate - Business Accountancy
Southern Careers Institute
TX06-2018
High School Diploma -
Mission High School
Mission, TX05-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Verbal and written communication
- Safety protocols
- Quality control
- Documentation and reporting
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Wonderful Citrus
04.2024 - Current
Lead QC Inspector
Wonderful Citrus
11.2021 - Current
Data Entry Clerk
CTC Distribution
03.2015 - 02.2020
Cash Controller
HEB Grocery Store
10.2008 - 03.2015
Graduate Certificate - Business Accountancy
Southern Careers Institute
High School Diploma -
Mission High School
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