Guadalupe Burciaga

BRIDGE - Corporate Training

• Overall mentoring and coaching for professional development with the objective of reducing attrition rates.
• Reviewed and assessed billing representative calls, ensuring accuracy and adherence to company standards.
• Conducted evaluations and observed employee performance to identify areas of needed improvement to foster growth.
• Developed individual action plans to address performance gaps and drive success through innovation.
• Facilitated weekly meetings, promoting collaboration, sharing insights and driving team metrics.

Billing Representative

• Managed high-stress calls with empathy, maintaining professionalism under pressure while resolving billing disputes, resulting in increased loyalty and retention.
• Responded to customer requests for products, services, and company information in high-volume call center.
• Developed strong product knowledge to provide informed recommendations based on individual needs.

• Created and maintained detailed client guest files to ensure accurate tracking of prospective tenants.
• Provide updated pricing and availability across multiple apartment complexes.
• Coordinated and scheduled property tours and appointments to accommodate client preferences and availability.
• Processed and managed maintenance service request forms for residents.
• Guide clients through the application process.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Retained tenants through proactive relationship-building efforts aimed at addressing their needs.

Administrative Assistant

• Efficiently handled incoming phone calls, directing inquiries to appropriate personnel.
• Developed and maintained comprehensive filing systems for electronic and paper documents.
• Successfully managed office supply inventory.
• Managed executive calendars, scheduling meetings and appointments with clients and internal stakeholders.

Property Manager

2 apartment complexes and 8 townhomes in Graham, TX

• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, background checks and completed file tracking sheet for each applicant.
• Handled tenant complaints promptly and appropriately, vetting repairmen, vendors and other support services.
• Increased property occupancy rates by effectively marketing available units and conducting tours of premises.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

• Managed credit line establishment and approval processes for customers.
• Coordinated daily merchandising setup to ensure an appealing sales floor presentation.
• Consistently exceeded individual sales goals, driving revenue growth and customer satisfaction.
• Conducted detailed cleaning, inspections and authentication of jewelry, ensuring quality and authenticity.
• Provided overall exceptional customer service, addressing client needs and enhancing the shopping experience.

• Collaborating with academic advisors to register students for classes
• Preparing documents to assist with FAFSA applications
• Set up tuition payment plans
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems