Guadalupe Jesus Zaragoza
San Tan Valley,AZ
Summary
Customer-driven installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing systems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Lead Install Technician
Integrated Systems LLC
Eveleth, MN
01.2025 - Current
- Assisted in troubleshooting technical issues related to system installation and setup.
- Coordinated with other departments such as sales and engineering when needed for a successful project outcome.
- Maintained accurate records of all installations completed including details such as dates, times, materials used.
- Led daily meetings with team members to review progress and discuss any challenges or issues that arose during installation projects.
- Trained other technicians in the proper methods for installing and configuring systems.
- Monitored quality assurance throughout the installation process to ensure accuracy of work performed by technicians.
- Provided customer service support to ensure successful completion of each project.
- Documented processes used during each installation so they could be referenced again if needed in the future.
- Provided support services after installation was complete including training customers on how to use their new system.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Dispatched to various sites to perform maintenance on failed equipment.
- Installed and configured various types of technical equipment, ensuring operational efficiency.
Lead Installation Technician
Automated Hardware Services LLC
Phoenix, AZ
02.2022 - 01.2025
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Monitored job progress to ensure timely completion.
- Provided technical guidance and support to installation team members.
- Maintained a high level of professionalism when interacting with clients.
- Assisted in developing standard operating procedures related to installations.
- Led junior technicians, offering guidance and oversight to ensure quality and adherence to best practices.
Foreman
Brycon Corp
Chandler, AZ
05.2018 - 01.2022
- Conducted regular performance reviews with crew members.
- Created detailed reports on job progress and submitted them to management on time.
- Communicated regularly with subcontractors regarding project timelines.
- Scheduled staff shifts based on project needs and availability.
- Coordinated with other departments to ensure project deadlines were met.
- Ensured all workers adhered to company policies and procedures.
- Organized meetings with clients to discuss project specifications.
- Managed sites by focusing on safety, operations and productivity.
- Supervised projects to uphold schedule requirements and quality demands.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Planned and managed manpower and resource requirements to support project activities.
Correctional Officer
Arizona Department of Corrections
Eloy, AZ
06.2015 - 04.2018
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Specialist
Army National Guard MN
Santa Ana, CA
09.2011 - 10.2015
- Provided security for convoys, installations and personnel in hostile areas.
- Inspected ammunition supplies to verify serviceability prior to use in field exercises or combat situations.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Ensured compliance with safety regulations and standard operating procedures.
- Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Patrolled restricted areas and authorized access for permitted personnel.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2009
Skills
- System installation
- Technical troubleshooting
- Quality assurance
- Customer training
- Equipment maintenance
- Project management
- Customer service
- Team leadership
- Documentation management
- Communication skills
- Safety compliance
- Technical support
- Electrical wiring
- Proficiency in Microsoft Office
- Teamwork and collaboration
- Bilingual (Spanish)
- Attention to detail
Accomplishments
- Correctional Officer of the Year Award
- Recognized by Multiple costumers as a very knowledgeable Install Lead
Languages
Spanish
Professional
Timeline
Lead Install Technician
Integrated Systems LLC
01.2025 - Current
Lead Installation Technician
Automated Hardware Services LLC
02.2022 - 01.2025
Foreman
Brycon Corp
05.2018 - 01.2022
Correctional Officer
Arizona Department of Corrections
06.2015 - 04.2018
Specialist
Army National Guard MN
09.2011 - 10.2015
High School Diploma -
Santa Ana High School
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