Experienced professional with a strong background in executive support, HR administration, training coordination, and office management across diverse industries. Skilled in managing calendars, screening calls, and preparing meetings with precision. Expertise in organizing travel, coordinating events, and implementing employee programs to optimize efficiency. Proven track record in payroll processing, vendor management, environmental compliance, eligibility screening, regulatory interpretation, and meticulous documentation. Bilingual with over 20 years of translation experience, proficient in administrative systems, and recognized for leadership, multitasking, and exceptional customer service in demanding environments.
I am highly skilled in Medi-Cal eligibility screening, conducting interviews, and interpreting program regulations for applicants and recipients, adept at maintaining client relationships and managing caseloads efficiently. I excel in using external systems for research and verification, accurately computing grants, and managing eligibility documents. My expertise includes identifying social service needs and making appropriate referrals based on observed concerns.
I bring comprehensive knowledge in eligibility determination, customer service, regulatory interpretation, and documentation management within social services. Additionally, I have experience coordinating with government agencies, providing technical support, participating in stakeholder meetings, analyzing application tracking reports, preparing responses for auditors, and training new team members on office procedures.
I possess strong skills in eligibility screening, conducting interviews across various settings, and interpreting program regulations for applicants and recipients. My expertise includes maintaining relationships with diverse clientele, managing caseloads efficiently, and producing clear, tailored documentation. I am proficient in using external systems and databases for research and eligibility verification, accurately computing grant amounts, and managing eligibility-related documents.
I excel in identifying individuals in need of social services and referring them appropriately based on observed needs or expressed concerns. My experience and training have equipped me with comprehensive knowledge in eligibility determination, customer service, regulatory interpretation, and documentation management within social services.
An entry-level role within the Eligibility Technician series, reporting to an Eligibility Supervisor. Responsibilities include participating in Induction Training, conducting interviews with applicants across various locations, and determining eligibility based on established procedures.
Executed all tasks under audit scrutiny
In this role, I functioned as a public-facing greeter, directing individuals to information resources, providing forms, and aiding in their completion. I conducted computer inquiries using systems like CIV and MEDS to process applications and employed ImageNow for document imaging and receipt generation. Serving 100-160 customers daily, I managed 4,000-6,000 document images monthly, while also handling tasks such as reviewing applications, ordering EBT cards, training new staff, and covering various service roles. Additionally, I performed complex clerical work, ensuring compliance with policies and laws, and prepared narrative and statistical reports. I also designed office forms, supervised clerical staff, and operated information processing equipment, resolving technical issues and maintaining records.
Executed OA II responsibilities on behalf of a temporary employment agency.
Personal assistant to the Environmental and Operations Manager, I managed payroll processing for 35 employees across two departments, handling worker’s comp claims, new hire forms, and change of status documentation. I facilitated job contracts, service acknowledgements, and necessary paperwork for job sites, supporting multiple Project Managers, an Operations Manager, and Superintendents with daily tasks.
Additionally, I oversaw equipment and supply procurement for job sites, dispatched daily crews, and managed emergency job assignments. Collaborating with AQMD, I ensured environmental compliance and organized employee training sessions. Office management duties included answering phones, front desk coverage, invoice tracking, project file maintenance, HR assistance, and communication with the corporate office.
In a remote role with a property preservation company, I served as a dedicated assistant to the company owner, managing both personal and professional tasks. Responsibilities included organizing daily tasks for field workers, processing invoices, and occasionally performing fieldwork such as installing lockboxes and gathering property information for bids.
I supervised daily job completion and maintained regular communication with real estate and property restoration companies to ensure efficient processing of work orders and timely submission of job progress updates to clients.
As a Personal Assistant to senior executives at a Distribution Center, I handled calendar management, call screening, and daily meeting preparations. I attended production meetings, managed mail distribution, and ensured smooth office operations and supplies.
Responsibilities included coordinating travel, financial tasks, vacation scheduling, and organizing company events. Additionally, I orchestrated large-scale associate meetings, implemented employee programs, managed vendors, supervised events, and oversaw operations at a new Distribution Center, showcasing strong leadership and organizational abilities.
As an HR Assistant, I facilitated new hire orientations and supported recruitment efforts by preparing job announcements and coordinating interview processes. I ensured compliance with posting requirements and compiled recruitment metrics.
Additionally, I assisted in implementing benefits programs, scheduled employee meetings, and handled administrative tasks such as composing correspondence, maintaining employee records, and managing office operations including filing and supply management.
I trained and cross-trained employees across departments, focusing on power equipment operations with classroom sessions for groups. Collaborating with the Training Manager, I enhanced training programs to boost staff efficiency.
I developed and maintained process manuals for all Distribution Center departments, ensuring clarity and efficiency. Responsible for translating company documents and procedures from English to Spanish.
Additionally, I provided technical support and assisted HR with orientations, contributing to seamless operations and effective employee onboarding.
County of Riverside DPSS Training
Comprehensive training programs in eligibility determination
Regulatory compliance
Customer service under social services guidelines
Business Writing in the Workplace
Enhancing Customer Service
Caseload Management
Lean Six Sigma Foundations for Social Services Excellence
Bridges of Poverty (Understanding Generational Poverty: Empathy and Simulation)
Civil Rights (annual training)
Employee Harrasment Prevention (annual training)
Communications/Collaboration
Workplace Professionalism
Family Stabilization & Housing Services
Personally Identifiable Information (PII) (annual training)
Active Shooter
Latino American Cultural Perspectives
Mandated Reporting
Employee Workplace Violence (annual training)
Confidentiality & HIPAA
Diversity in the Workplace
County of Riverside DPSS Training
Comprehensive training programs in eligibility determination
Regulatory compliance
Customer service under social services guidelines
Business Writing in the Workplace
Enhancing Customer Service
Caseload Management
Lean Six Sigma Foundations for Social Services Excellence
Bridges of Poverty (Understanding Generational Poverty: Empathy and Simulation)
Civil Rights (annual training)
Employee Harrasment Prevention (annual training)
Communications/Collaboration
Workplace Professionalism
Family Stabilization & Housing Services
Personally Identifiable Information (PII) (annual training)
Active Shooter
Latino American Cultural Perspectives
Mandated Reporting
Employee Workplace Violence (annual training)
Confidentiality & HIPAA
Diversity in the Workplace