Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guadalupe (Lupe) Garcia

Perris,CA

Summary

Experienced professional with a strong background in executive support, HR administration, training coordination, and office management across diverse industries. Skilled in managing calendars, screening calls, and preparing meetings with precision. Expertise in organizing travel, coordinating events, and implementing employee programs to optimize efficiency. Proven track record in payroll processing, vendor management, environmental compliance, eligibility screening, regulatory interpretation, and meticulous documentation. Bilingual with over 20 years of translation experience, proficient in administrative systems, and recognized for leadership, multitasking, and exceptional customer service in demanding environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Eligibility Supervisor (Promoted)

County Of Riverside Department Of Public Social Services
Riverside, CA
09.2021 - Current

I am highly skilled in Medi-Cal eligibility screening, conducting interviews, and interpreting program regulations for applicants and recipients, adept at maintaining client relationships and managing caseloads efficiently. I excel in using external systems for research and verification, accurately computing grants, and managing eligibility documents. My expertise includes identifying social service needs and making appropriate referrals based on observed concerns.

I bring comprehensive knowledge in eligibility determination, customer service, regulatory interpretation, and documentation management within social services. Additionally, I have experience coordinating with government agencies, providing technical support, participating in stakeholder meetings, analyzing application tracking reports, preparing responses for auditors, and training new team members on office procedures.

Eligibility Technician II (Promoted)

County Of Riverside Department Of Public Social Services
Riverside
11.2014 - 09.2021

I possess strong skills in eligibility screening, conducting interviews across various settings, and interpreting program regulations for applicants and recipients. My expertise includes maintaining relationships with diverse clientele, managing caseloads efficiently, and producing clear, tailored documentation. I am proficient in using external systems and databases for research and eligibility verification, accurately computing grant amounts, and managing eligibility-related documents.

I excel in identifying individuals in need of social services and referring them appropriately based on observed needs or expressed concerns. My experience and training have equipped me with comprehensive knowledge in eligibility determination, customer service, regulatory interpretation, and documentation management within social services.

Eligibility Technician I

County Of Riverside Department Of Public Social Services
Riverside
05.2013 - 11.2014

An entry-level role within the Eligibility Technician series, reporting to an Eligibility Supervisor. Responsibilities include participating in Induction Training, conducting interviews with applicants across various locations, and determining eligibility based on established procedures.

Executed all tasks under audit scrutiny

Office Assistant II

County Of Riverside Department Of Public Social Services
Riverside
05.2012 - 05.2013

In this role, I functioned as a public-facing greeter, directing individuals to information resources, providing forms, and aiding in their completion. I conducted computer inquiries using systems like CIV and MEDS to process applications and employed ImageNow for document imaging and receipt generation. Serving 100-160 customers daily, I managed 4,000-6,000 document images monthly, while also handling tasks such as reviewing applications, ordering EBT cards, training new staff, and covering various service roles. Additionally, I performed complex clerical work, ensuring compliance with policies and laws, and prepared narrative and statistical reports. I also designed office forms, supervised clerical staff, and operated information processing equipment, resolving technical issues and maintaining records.

Office Assistant III (TAP Agency)

County Of Riverside Department Of Public Social Services
Riverside
12.2011 - 03.2012

Executed OA II responsibilities on behalf of a temporary employment agency.

Operations Assistant (Temporary Position)

American Technologies Inc.
Riverside
02.2009 - 09.2009

Personal assistant to the Environmental and Operations Manager, I managed payroll processing for 35 employees across two departments, handling worker’s comp claims, new hire forms, and change of status documentation. I facilitated job contracts, service acknowledgements, and necessary paperwork for job sites, supporting multiple Project Managers, an Operations Manager, and Superintendents with daily tasks.

Additionally, I oversaw equipment and supply procurement for job sites, dispatched daily crews, and managed emergency job assignments. Collaborating with AQMD, I ensured environmental compliance and organized employee training sessions. Office management duties included answering phones, front desk coverage, invoice tracking, project file maintenance, HR assistance, and communication with the corporate office.

Administrative Assistant

CDK Quick Response
Highland
11.2008 - 02.2009

In a remote role with a property preservation company, I served as a dedicated assistant to the company owner, managing both personal and professional tasks. Responsibilities included organizing daily tasks for field workers, processing invoices, and occasionally performing fieldwork such as installing lockboxes and gathering property information for bids.

I supervised daily job completion and maintained regular communication with real estate and property restoration companies to ensure efficient processing of work orders and timely submission of job progress updates to clients.

Executive Administrative Assistant

Ross Distribution Center
Perris
10.2006 - 11.2008

As a Personal Assistant to senior executives at a Distribution Center, I handled calendar management, call screening, and daily meeting preparations. I attended production meetings, managed mail distribution, and ensured smooth office operations and supplies.

Responsibilities included coordinating travel, financial tasks, vacation scheduling, and organizing company events. Additionally, I orchestrated large-scale associate meetings, implemented employee programs, managed vendors, supervised events, and oversaw operations at a new Distribution Center, showcasing strong leadership and organizational abilities.

HR Assistant

Ross Distribution Center
Perris
03.2005 - 10.2006

As an HR Assistant, I facilitated new hire orientations and supported recruitment efforts by preparing job announcements and coordinating interview processes. I ensured compliance with posting requirements and compiled recruitment metrics.

Additionally, I assisted in implementing benefits programs, scheduled employee meetings, and handled administrative tasks such as composing correspondence, maintaining employee records, and managing office operations including filing and supply management.

Trainer/Clerk Trainer

Ross Distribution Center
Ferris
08.2004 - 03.2005

I trained and cross-trained employees across departments, focusing on power equipment operations with classroom sessions for groups. Collaborating with the Training Manager, I enhanced training programs to boost staff efficiency.

I developed and maintained process manuals for all Distribution Center departments, ensuring clarity and efficiency. Responsible for translating company documents and procedures from English to Spanish.

Additionally, I provided technical support and assisted HR with orientations, contributing to seamless operations and effective employee onboarding.

Merchandise Processor

Ross Distribution Center
Perris
05.2004 - 08.2004

Education

Associate of Arts - Social And Behavioral Studies

Moreno Valley College
Moreno Valley
06-2023

Associate of Arts - Sociology

Moreno Valley College
Moreno Valley, CA
06-2023

Skills

  • Medicaid/Medi-Cal knowledge
  • Government relations
  • Public assistance programs
  • Verbal Communication
  • Bilingual with 20 years of translation experience, fluent in English and Spanish
  • Extensive background in distribution (5 years) and administrative roles (20 years) with strong organizational skills and attention to detail
  • Proficient in computer skills: typing 60 WPM, Excel, Word, PowerPoint, Outlook, Visio, and multiline telephone systems
  • Experienced with MEDS, CIV, Novell, ImageNow, and Proceptive Content, Covered CA, CalSaws
  • Skilled in handling contracts, job descriptions, and various administrative tasks
  • Demonstrated leadership, customer service, and multitasking abilities
  • Effective under pressure, maintaining high-quality standards, and independently setting priorities

Certification

County of Riverside DPSS Training

Comprehensive training programs in eligibility determination

Regulatory compliance

Customer service under social services guidelines

Business Writing in the Workplace

Enhancing Customer Service

Caseload Management

Lean Six Sigma Foundations for Social Services Excellence

Bridges of Poverty (Understanding Generational Poverty: Empathy and Simulation)

Civil Rights (annual training)

Employee Harrasment Prevention (annual training)

Communications/Collaboration

Workplace Professionalism

Family Stabilization & Housing Services

Personally Identifiable Information (PII) (annual training)

Active Shooter

Latino American Cultural Perspectives

Mandated Reporting

Employee Workplace Violence (annual training)

Confidentiality & HIPAA

Diversity in the Workplace

Timeline

Assistant Eligibility Supervisor (Promoted)

County Of Riverside Department Of Public Social Services
09.2021 - Current

Eligibility Technician II (Promoted)

County Of Riverside Department Of Public Social Services
11.2014 - 09.2021

Eligibility Technician I

County Of Riverside Department Of Public Social Services
05.2013 - 11.2014

Office Assistant II

County Of Riverside Department Of Public Social Services
05.2012 - 05.2013

Office Assistant III (TAP Agency)

County Of Riverside Department Of Public Social Services
12.2011 - 03.2012

Operations Assistant (Temporary Position)

American Technologies Inc.
02.2009 - 09.2009

Administrative Assistant

CDK Quick Response
11.2008 - 02.2009

Executive Administrative Assistant

Ross Distribution Center
10.2006 - 11.2008

HR Assistant

Ross Distribution Center
03.2005 - 10.2006

Trainer/Clerk Trainer

Ross Distribution Center
08.2004 - 03.2005

Merchandise Processor

Ross Distribution Center
05.2004 - 08.2004

Associate of Arts - Social And Behavioral Studies

Moreno Valley College

Associate of Arts - Sociology

Moreno Valley College

County of Riverside DPSS Training

Comprehensive training programs in eligibility determination

Regulatory compliance

Customer service under social services guidelines

Business Writing in the Workplace

Enhancing Customer Service

Caseload Management

Lean Six Sigma Foundations for Social Services Excellence

Bridges of Poverty (Understanding Generational Poverty: Empathy and Simulation)

Civil Rights (annual training)

Employee Harrasment Prevention (annual training)

Communications/Collaboration

Workplace Professionalism

Family Stabilization & Housing Services

Personally Identifiable Information (PII) (annual training)

Active Shooter

Latino American Cultural Perspectives

Mandated Reporting

Employee Workplace Violence (annual training)

Confidentiality & HIPAA

Diversity in the Workplace

Guadalupe (Lupe) Garcia