Guadalupe Ulises Ordonez
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Il Sole Cucina
2020.08 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Truck Operator
The Taco Guy
2022.05 - 2023.05
- Accepted orders and packed food for takeout and delivery.
- Greeted customers, answered menu questions and responded to complaints.
- Planned daily menus and prepped food for service.
- Assisted food prep and assembly on line and served customers.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Obtained city parking permits and drove food truck to designated areas.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Server
Il Fornaio Restaurant
2017.10 - 2020.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set up banquet tables and chairs based on event requirements.
ExperienceManager
Picollino Ristorante
2015.07 - 2017.08
- I was involved in the expansion of this restaurant, I assisted the owner with all the upgrades to this new location, I was responsible for running the business opening and closing the store, communicating with customers, employees, suppliers and sales representative
- Assisted with recruiting, training, scheduling and supervising staff
- I would handle customer's enquiries and complaints and any other issues
- Making sure staff follow rules and procedure when serving customers
- I would also do the inventory and the ordering and receiving of liquor, wine, restaurant products and supplies
- Handled cash daily, including bank deposits and the balancing of productivity at the end of each day
- I also coordinated catering and wine pairings dinner events.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.1999
Skills
- Excellent Customer Service
- Computer Literate
- Multi-Tasking
- Can work under pressure
- Social/Communication Skill
- Responsible
- Problem-solving
- Great at motivating others
- Excellent trainer
- Excellent Leader
- Passionate about the food industry
- Menu Memorization
Certification
- Food Manager Training - State Food Safety September 2022
Timeline
Food Truck Operator
The Taco Guy
2022.05 - 2023.05
Server
Il Sole Cucina
2020.08 - Current
Server
Il Fornaio Restaurant
2017.10 - 2020.04
ExperienceManager
Picollino Ristorante
2015.07 - 2017.08
High School Diploma -
Costa Mesa High School
- Food Manager Training - State Food Safety September 2022
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