Guadelupe Boyd
Farmers Branch,TX
Summary
A rigorous, task-driven professional with substantial
experience in data entry, customer service, office
management, and reception duties. Adept at
leveraging superior communicative and interpersonal
skills to interact with diverse individuals and groups at
all organization levels.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Head Cashier
Sprouts Farmers Market
Carrollton, TX
09.2021 - Current
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Alleviated customer service needs with policy-appropriate solutions.
- Checked personal identifications during alcohol and tobacco sales.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Managed staffing levels to provide optimal support for cash register operations.
- Led cashiers and associates in providing thoughtful customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Built and implemented training strategies to optimize team performance.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Answered customer questions and helped find specific items.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Administrative Assistant/Project Manager, Training
ColorMark Printing
Carrollton, TX
03.2019 - 09.2021
- Greeted walk-in client and vendors.
- Maintained lobby cleanliness.
- Enter new client and vendor data in Logic system.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Used Microsoft Powerpoint and Excel to create presentations, reports and spreadsheets.
- Oversaw production of clients on demand needs from start to finish.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Developed individualized training plans to achieve staff readiness.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Identified and recommended staff for key positions and departments.
- Opened, sorted and distributed incoming messages and correspondence to all company employees.
- Prepared and analyzed expense reports to achieve cost savings of for the company.
- Used Logic program to edit and format draft correspondence prepared by staff members and client billing.
- Monitored office supplies to order and replenish stock when necessary.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Populated spreadsheets with shipping address for shipping department.
Accounts Receivable Specialist/Data Entry Clerk
Stonemark Premium Finance Group
Frisco, TX
08.2017 - 03.2019
- Prepared billing statements and invoices for customer and recorded transaction date, and fees to support accuracy.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to customers to discuss and resolve account needs.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reported financial data and updated financial records in ledgers and journals.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Researched and resolved customer claims related to shortages and payment allocation concerns.
- Manage all incoming spanish calls to accommodate customer needs.
Senior Customer Service Representative
Terminix Pest Control
Lewisville, TX
06.2015 - 08.2017
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Processed, scheduled and executed customer orders for new and established customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took credit card payments via phone using proper security methods.
Manager
American Indoor Sports Facility
Carrollton, TX
11.2011 - 06.2016
- Controlled costs and optimized spending via restructuring
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Monitored expenditures to mitigate risk of overages.
- Work aside General Manager on employee scheduling
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Handled all of the incoming payments during bi-monthly season revamps.
- Balanced registers during closing shifts.
- Kept up with merchandise inventory in order to communicate to purchasing of restock needs.
Education
Associate of Arts - Education
Dallas College
Farmers Branch, TX 08.2021 - Current
High School Diploma -
Newman Smith High School
Carrollton, TX 08.2010 - 06.2014
Skills
11 Years of customer service experience
9 Years of administrative experience
11 Years of data entry experience
5 Years of office management experience
6 Years of high call volume experience
6 Years of A/R experience
4 Years of A/P experience
5 Years of Collections experience
Type 50 WPM with 100% accuracy
Time management strength
Multi-tasking skill
Proficient in Microsoft Office
Timeline
Head Cashier
Sprouts Farmers Market
09.2021 - Current
Associate of Arts - Education
Dallas College
08.2021 - Current
Administrative Assistant/Project Manager, Training
ColorMark Printing
03.2019 - 09.2021
Accounts Receivable Specialist/Data Entry Clerk
Stonemark Premium Finance Group
08.2017 - 03.2019
Senior Customer Service Representative
Terminix Pest Control
06.2015 - 08.2017
Manager
American Indoor Sports Facility
11.2011 - 06.2016
High School Diploma -
Newman Smith High School
08.2010 - 06.2014