Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gualesca Echevarria

Norcross,GA

Summary

A dedicated and result oriented management professional with over 10 years of experience in leadership, customer service, and operational management. Proven ability to oversee daily operations, manage teams and deliver exceptional service in a fast pasted environment's. Seeking Property manager Roles Where I can utilize my management expertise and customer service acumen to enhance property performance and tenant satisfaction.

Overview

16
16
years of professional experience

Work History

Store Manager

Extra Space Storage
Doraville, GA
02.2023 - Current
  • Manage day-to-day operations, including renting units, collecting payments, and maintaining the facility.
  • Ensure high customer satisfaction by addressing tenant needs and resolving issues promptly withing the building to detect any lease violations.
  • Maintain accurate records of tenant leases and payment statuses
  • Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies. Ensuring all legal requirements were met prior to signing lease agreements.

Colletion Representative

Solace group
Norcross, GA
06.2019 - 01.2023
  • Managed delinquent accounts, recovering overdue payments while maintaining positive client relationships.
  • Negotiated payment plans and assisted clients with resolving payment discrepancies.
  • Investigated and resolved customer inquiries, ensuring compliance with legal and regulatory guidelines.
  • Utilized strong communication skills to diffuse challenging situations and maintain high levels of client satisfaction.

Store Manager

Dollar Tree
Newark, NJ
06.2016 - 02.2019
  • Directed day-to-day store operations, including staffing, budgeting, and merchandising.
  • Led and trained a team of sales associates, ensuring adherence to company policies and performance standards.
  • Managed inventory control, ensuring proper stock levels to meet customer demand while minimizing costs.
  • Enhanced store profitability through effective team leadership, operational improvements, and customer service initiatives.

Patient Service Representative

Clara Mass Medical Center
Belleville, NJ
05.2013 - 10.2017
  • Greeted and assisted patients, processed payments, and maintained confidential patient records in compliance with HIPAA.
  • Provided administrative support, including appointment scheduling and insurance verification.
  • Addressed patient inquiries and concerns with professionalism and sensitivity.

Front Desk Clerk

Ramada Inn
Newark, NJ
09.2008 - 11.2010
  • Managed guest services, including check-ins, check-outs, and responding to guest inquiries.
  • Ensured a positive guest experience by handling administrative tasks and addressing service requests promptly.
  • Maintained accurate records of bookings, payments, and guest preferences.

Education

Associates Degree in Medical Assistance

Drake College of Business
Elizabeth, NJ
12-2008

Skills

  • Talent Recruitment
  • Budget Administration
  • Reportings
  • Retail Inventory Management
  • Onsite tours
  • Property Maintenance
  • Payment Collection
  • Business processes and procedures
  • Policy Enforcement
  • Vacant unit monitoring
  • Leasing and sales
  • Rent collection
  • Issue Escalation
  • Contract Negotiation
  • Staff Management
  • Accounting oversight

Timeline

Store Manager

Extra Space Storage
02.2023 - Current

Colletion Representative

Solace group
06.2019 - 01.2023

Store Manager

Dollar Tree
06.2016 - 02.2019

Patient Service Representative

Clara Mass Medical Center
05.2013 - 10.2017

Front Desk Clerk

Ramada Inn
09.2008 - 11.2010

Associates Degree in Medical Assistance

Drake College of Business
Gualesca Echevarria