Guanming Ma
Seattle
Summary
Dynamic professional with 2.5 years of car sales experience at Toyota of China, excelling in client needs assessment and sales negotiation. Proven track record in enhancing customer satisfaction and streamlining service processes. Bilingual in English, Cantonese, and Mandarin, delivering exceptional customer service and financial options expertise.
Overview
8
8
years of professional experience
Work History
Owner/Operator
LYONHEART Hillsboro LLC
12.2023 - 05.2025
- Developed and implemented operational strategies to enhance workflow efficiency.
- Oversaw daily business operations, ensuring adherence to quality standards and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored staff on best practices in service delivery and operational procedures.
Table Games Dealer
MAVERICK
03.2020 - 11.2023
New&Old Car Sales Consultant
Toyota of China
08.2017 - 12.2019
- Assisted customers in identifying vehicle preferences and needs
- Provided detailed information on vehicle features, specifications, and financing options
- Collaborated with team members to streamline customer service processes
- Engaged with potential buyers through effective communication and product demonstrations
Education
Associate of Science - Business
Guangdong Polytechnic of Science And Trade
Guangdong, China06-2017
Skills
- 25 years car sales experience in Toyota of China
- English, Cantonese, Mandarin
- Great customer service
- Financial options knowledge
- Coachable
- Sales negotiation
Timeline
Owner/Operator
LYONHEART Hillsboro LLC
12.2023 - 05.2025
Table Games Dealer
MAVERICK
03.2020 - 11.2023
New&Old Car Sales Consultant
Toyota of China
08.2017 - 12.2019
Associate of Science - Business
Guangdong Polytechnic of Science And Trade