Guanzhong Sheila Lo
Rancho Mirage,CA
Summary
Pharmacy leader with extensive experience, specializing in operational efficiency and innovation. Achieved 40% growth in script volume through strategic planning and effective team management. Demonstrated expertise in crisis management and regulatory compliance, while building strong vendor relationships. Committed to visionary leadership and problem-solving to enhance healthcare delivery and patient care.
Overview
29
29
years of professional experience
Work History
Director, Pharmacy Operation
DAP Health
Palm Springs, CA
01.2023 - Current
- Oversees the three in-house pharmacy operations within DAP Health, facilitating the smooth transition from Borrego Health to DAP Health.
- Work with the Prep team to bring long-term injectable in-house, generate a smooth workflow, grow the program, and provide better service for the patients.
- Set up the medical billing at Stonewall Pharmacy, enable the pharmacy to bill Medicare Part B, and medical benefit billing. Stonewall is able to bill all the vaccinations and PrEP medications.
- Work with the Chief Medical Officer and Regional Director to build clinical services for DAP Health, for pharmacists to be more involved with patient care.
- Willow Epic pharmacy system building.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Led change management efforts to adapt to market shifts and organizational needs.
- Managed crisis situations to minimize impact on operations and reputation.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Directed operations to improve efficiency and increase profit margins.
- Spearheaded the development and launch of new products or services.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
Project Lead
Borrego Health
Borrego Springs, CA
01.2016 - Current
- Project Lead to open new Coachella Pharmacy location since 8/2022.
- Apply pharmacy license, NPI number, NCPDP, DEA number.
- Coordinate with the staff to get the board trustees live scans, certification of personnel, and signatures.
- Coordinate Pharmacy software and POS system installation.
- Apply pharmacy enrollment for Humana, Express Script, and Caremark.
- Add Pharmacy to existing PSAO.
- Staff Pharmacy with least cost and employee addition.
Per-Diem, relief Pharmacist
CVS
11.2015 - Current
- CVS Pharmacy, Inc. is an American retail corporation. A subsidiary of CVS Health, it is headquartered in Woonsocket, Rhode Island. It was also known as, and originally named, the Consumer Value Store and was founded in Lowell, Massachusetts, in 1963.
Clinical Pharmacist, Per-diem, Inpatient Pharmacy
Eisenhower Medical Center
Rancho Mirage, California
09.2007 - Current
- Anticoagulation monitoring.
- Pharmacokinetics services.
- IV to oral monitoring.
- Antimicrobial stewardship.
- Emergency Department coverage.
- Responsible for monthly on campus/off campus clinic inspections to ensure medication compliance.
- Eisenhower Medical Center (EMC) is a not-for-profit hospital in Rancho Mirage, California, named one of the top one hundred hospitals in the United States in 2005. Eisenhower Medical Center has provided a full range of state-of-the-art diagnostic, treatment and emergency facilities. Eisenhower is an accredited teaching hospital, with a School of Graduate Medical Education training new physicians in the specialties of family medicine and internal medicine.
Pharmacist in Charge
Borrego Pharmacy Stonewall Medical Center
Cathedral City, CA
12.2016 - 05.2026
- Established policy and procedure workflow for staff training and education in alignment with URAC standards.
- Secured URAC certification for specialty pharmacy in November 2020, maintaining participation with multiple insurance companies.
- Opened and operated a second pharmacy specializing in HIV, hepatitis C, and transgender care, collaborating with clinic staff for medication management.
- Achieved high revenue growth within one year despite initial remodeling challenges and staff turnover.
- Responded quickly to COVID-19 pandemic by providing therapeutics, becoming first in Riverside County to offer Paxlovid to Coachella Valley patients.
- Led efforts during monkeypox outbreak as one of first three locations in Riverside County to administer MPX vaccines and treatments.
- Coordinated seasonal flu, COVID-19, and MPX vaccine administration amid clinic staff shortages.
Acting Pharmacy Leader
Borrego Health
Borrego Springs, CA
08.2022 - 12.2022
- Worked with 340B third party administrator (TPA), adding BIN number and review process to ensure our dual inventory in-house pharmacy filling and billing Medi-Cal prescriptions compliant with State Medi-Cal requirement.
- Worked with TPA to capture in-house pharmacy 340B claims ensuring the inventory was proper replenished.
Acting Director, 340B and Pharmacy Operation
Borrego Health
Borrego Springs, CA
08.2022 - 12.2022
- Realign TPAs with contracted pharmacies.
- Facilitate new contract signed to capture additional revenues.
- Maintain accuracy of OPAIS website.
- Register contracted pharmacies on OPAIS website during open enrollment.
- Open wholesaler accounts for contracted pharmacy.
- Perform due diligent audit from manufacture inquiries.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Managed annual budgeting process, including forecasting and financial planning.
Borrego Community Health Foundation Pharmacy
Borrego Springs, CA
01.2016 - 12.2016
- Working in a small rural community, an FQHC clinic, providing care to the underserved community and snowbirds population.
Manager, Healthcare System Pharmacy
Walgreens
Palm Springs, California
02.2010 - 11.2015
- HIV specialty store, proactively managing 1500 HIV positive patients.
- Managed and maintained two 340B programs to sustained bottom lines despite the sharp cuts in third party reimbursement.
- Participating as one of ten sites in the nation in CDC demonstration projects on pharmacist consultation to improve patient care for HIV positive patients. Enrolled 115 patients, performing Medication Therapy Management on quarterly basis, collecting and reporting data, and financial impacts University of North Texas and CDC.
- Hepatitis C specialty, facilitating prior authorization process, facilitating patient access network for patients’ affordability, patient consultation and support for treatment, lab monitoring and collaboration with physician for succession of treatment.
- Established workflow and responsibilities to achieve operational efficiency.
- Strengthening partnership with DAP clinic.
- Built strong patient relationships to sustain positive patient growth, 40% scripts growth fiscal year 2014 and 15% scripts growth in fiscal year 2015.
- Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise, formed through the combination of Walgreens and Europe’s Alliance Boots in December 2014. Walgreens is the largest drug store chain in the US, operating 8,217 stores in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands.
Pharmacy Manager, Store 9641
Walgreens
Rancho Mirage, California
11.2007 - 02.2010
- Established the first Immunization Center of Excellence for Walgreens in the State of California.
- #1 flu shots administered in District 180 during 2008/2009 flu season.
- #2 in the district 180 for flu and H1N1 administered during 2009-2010 flu season.
- #1 in Zostavax administered within the company for the month of February 2009.
- Actively participating community events to promote company image.
Pharmacy Manager, Store 06399
Walgreens
Yucca Valley, California
05.2007 - 03.2008
- Improved customer service and relationship with clinicians in town.
- Reduced pharmacy inventory by $200K within 1 year.
Pharmacy Manager
Walgreens
10.2001 - 04.2007
- Store 05650, Long Beach, California, Store 04913, Destin, Florida, 06811, Crestview, Florida, Store 06032, Atlanta, Georgia.
Clinical Pharmacist, Inpatient Pharmacy
Fort Walton Beach Medical Center
Fort Walton Beach, Florida
10.2003 - 06.2006
- Daily rounding with medical team, responsible for TPN ordering, pharmacokinetics monitoring, drug information, and oncology dosing consult.
Staff Pharmacist, Outpatient Pharmacy
Northside Hospital
Atlanta, Georgia
01.2000 - 09.2003
Pharmacy Manager, Store 318
The Kroger Company
Atlanta, Georgia
12.1999 - 10.2001
Staff Pharmacist, Store 218
The Kroger Company
Atlanta, Georgia
07.1999 - 12.1999
Pharmacy Intern, Store 218
The Kroger Company
Atlanta, Georgia
04.1997 - 07.1999
Education
MBA -
University of Southern California
Los Angeles, CA01-2011
Doctor of Pharmacy - Pharmacy
Mercer University
Atlanta, GA05-1999
Bachelor of Arts - Chemistry And Mathmatics
Agnes Scott College
Decatur, GA05-1994
Skills
- Visionary leadership
- Team management
- Verbal and written communication
- Project coordination
- Industry knowledge
- Vendor relationship management
- Change management
- Resource allocation
- Conflict resolution
- Crisis management
- Decision-making
- Problem-solving
- People management
- Operations management
- Team collaboration
- Regulatory compliance
- Coaching and mentoring
- Strategic planning
- Goal setting
- Analytical thinking
- Time management
- Multitasking and organization
- Logistics management
Timeline
Director, Pharmacy Operation
DAP Health
01.2023 - Current
Acting Pharmacy Leader
Borrego Health
08.2022 - 12.2022
Acting Director, 340B and Pharmacy Operation
Borrego Health
08.2022 - 12.2022
Pharmacist in Charge
Borrego Pharmacy Stonewall Medical Center
12.2016 - 05.2026
Project Lead
Borrego Health
01.2016 - Current
Borrego Community Health Foundation Pharmacy
01.2016 - 12.2016
Per-Diem, relief Pharmacist
CVS
11.2015 - Current
Manager, Healthcare System Pharmacy
Walgreens
02.2010 - 11.2015
Pharmacy Manager, Store 9641
Walgreens
11.2007 - 02.2010
Clinical Pharmacist, Per-diem, Inpatient Pharmacy
Eisenhower Medical Center
09.2007 - Current
Pharmacy Manager, Store 06399
Walgreens
05.2007 - 03.2008
Clinical Pharmacist, Inpatient Pharmacy
Fort Walton Beach Medical Center
10.2003 - 06.2006
Pharmacy Manager
Walgreens
10.2001 - 04.2007
Staff Pharmacist, Outpatient Pharmacy
Northside Hospital
01.2000 - 09.2003
Pharmacy Manager, Store 318
The Kroger Company
12.1999 - 10.2001
Staff Pharmacist, Store 218
The Kroger Company
07.1999 - 12.1999
Pharmacy Intern, Store 218
The Kroger Company
04.1997 - 07.1999
MBA -
University of Southern California
Doctor of Pharmacy - Pharmacy
Mercer University
Bachelor of Arts - Chemistry And Mathmatics
Agnes Scott College