Checked shipments against paperwork and signed documents.
Scheduled pickups and deliveries to maintain smooth operations.
Completed daily cycle counts and assisted with monthly audits.
Processed and restocked returns.
Coordinated storage locations and product movements.
Uncovered and resolved errors with minimal oversight.
Collaborated with other departments on supply and quality issues.
Managed returns processing efficiently, minimizing restocking timeframes while adhering to company policies.
Optimized transportation routes for shipments, reducing transit times and fuel costs while still meeting customer expectations for delivery timelines.
Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
Managed and maintained warehouse to comply with company policies and federal regulations.
Warehouse Associate
Activar Inc
11.2020 - 05.2023
Lead to enhance and strengthen communication among all internal departments such as warehouse, production, transportation and QA
Lead to enhance and strengthen communication between management members and warehouse associates within warehouse department
Follow up and Follow through all issues
Receive packages accurately for both physical commodities as well as system accuracy
Ship products accurately for both physical commodities as well as system accuracy
Adhere all Company policies and processes
Pull orders according to company policy, paying attention to accuracy in package count and lot number
Read work orders or receive oral instructions to determine work assignments
Safely and effectively operate an electric pallet jack and wireless scanner
Stage completed outgoing pallets in designated areas with proper labels
Assure that all outgoing pallets are properly stacked and secured with tape or wrap
Assist checkers with the daily loading of company and customer vehicles, including stacking off product when necessary
Unload incoming freight, stacking off when necessary
Set up incoming pallets for inspection and receiving by stacking down pallets, taping, wrapping, tagging, palletizing, etc
Move pallets to designated areas, working with forklift drivers to facilitate efficient racking and storage of product
Identify product quality issues whenever possible and report them to department supervisors
Keep assigned area clean and in good order
Assist the custodian in collecting trash, sweeping floors or other housekeeping duties
Report any potential safety hazards or repair needs to department supervisors or management.
Account Manager
Activar Plastic Products Group
05.2017 - 11.2020
Handling high call volume / Make outbound phone calls
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
Ensures that all processes and procedures are completed
Anticipate challenges prior to arising and proactively seek solutions, as well as manage challenges as they arise and utilize critical thinking and problem-solving
Analyzing data and finding insights for both the Operations team and the client
Assist with Sales & Revenue: estimating and cross-selling other services to existing clients as needed
Communicate knowledgeably with customers and Account Executive daily by phone or in person with specifics on order status, quotes, lead times and ship dates
Place a courtesy call to the customer letting clients know the status of their inquiry if delayed
Prepare quotes, discusses lead times, and interacts with other office, warehouse, estimating, and manufacturing support personnel as needed to meet commitment of customer request
Always investigate and solicit sales of new or additional products and services to help our customer
Effectively manage customer complaints, utilizing support personnel within the office, warehouse and manufacturing to arrive at a favorable conclusion for all parties
Prioritize work daily to maximize your service to the customer
Perform order entry timely and accurately
Adhere to all company standards and policies
Maintain a clean and orderly work area
Other duties as assigned.
Management Trainee
Enterprise Rent a car
12.2016 - 05.2017
Handling high call volume for reservation
Create reservations using 3 separate softwares
Promoting 4 types of insurance Damage waiver, Personal accident, Road side, and supplemental liability
Manage branch over 30 reservations/day when branch manager is out
Open and collect cars from body shops
Managing schedules of car drop offs and deliveries
Financial organize bills and payments of rental
Control partnerships with body shops and dealerships with actions.
Front Desk Car Advisor
Firestone
04.2016 - 10.2016
Advise customers on the steps to take towards fixing their car
Make recommendations towards additional services that the company provides
File work orders and retain copies for store files
Promote and sell store credit card
Place orders with vendors and suppliers
Handle customer complaints and provide solutions.
Packer, Warehouse Training Manager Intern
SunOpta
06.2015 - 09.2015
Train new employees by discussing how the factory operates
Operate forklift with over the weight of a thousand pound
Write and send out paperwork to customer about product provided to them
Inspect products for any inconsistency.
Bartender/ Server
Crookston Inn Hotel
09.2014 - 05.2015
Communicate with managers, kitchen staff, and customers clearly
Organized and maintain inventory
Provide customer service in a timely manner
Handle difficult situations with disruptive customers under the influence.
Team Lead
Target
08.2013 - 08.2014
Provide understanding for customers inquiring about electronics products
Assign projects or duties to employees
Maintain work station and store environment neatly
Promote company credit cards
Oversee electronic department operation and ensure quality.