Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Guarien Horton

Decatur,GA

Overview

11
11
years of professional experience

Work History

Distribution Specialist

Romtech
05.2023 - Current
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Completed daily cycle counts and assisted with monthly audits.
  • Processed and restocked returns.
  • Coordinated storage locations and product movements.
  • Uncovered and resolved errors with minimal oversight.
  • Collaborated with other departments on supply and quality issues.
  • Managed returns processing efficiently, minimizing restocking timeframes while adhering to company policies.
  • Optimized transportation routes for shipments, reducing transit times and fuel costs while still meeting customer expectations for delivery timelines.
  • Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
  • Managed and maintained warehouse to comply with company policies and federal regulations.

Warehouse Associate

Activar Inc
11.2020 - 05.2023
  • Lead to enhance and strengthen communication among all internal departments such as warehouse, production, transportation and QA
  • Lead to enhance and strengthen communication between management members and warehouse associates within warehouse department
  • Follow up and Follow through all issues
  • Receive packages accurately for both physical commodities as well as system accuracy
  • Ship products accurately for both physical commodities as well as system accuracy
  • Adhere all Company policies and processes
  • Pull orders according to company policy, paying attention to accuracy in package count and lot number
  • Read work orders or receive oral instructions to determine work assignments
  • Safely and effectively operate an electric pallet jack and wireless scanner
  • Stage completed outgoing pallets in designated areas with proper labels
  • Assure that all outgoing pallets are properly stacked and secured with tape or wrap
  • Assist checkers with the daily loading of company and customer vehicles, including stacking off product when necessary
  • Unload incoming freight, stacking off when necessary
  • Set up incoming pallets for inspection and receiving by stacking down pallets, taping, wrapping, tagging, palletizing, etc
  • Move pallets to designated areas, working with forklift drivers to facilitate efficient racking and storage of product
  • Identify product quality issues whenever possible and report them to department supervisors
  • Keep assigned area clean and in good order
  • Assist the custodian in collecting trash, sweeping floors or other housekeeping duties
  • Report any potential safety hazards or repair needs to department supervisors or management.

Account Manager

Activar Plastic Products Group
05.2017 - 11.2020
  • Handling high call volume / Make outbound phone calls
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
  • Ensures that all processes and procedures are completed
  • Anticipate challenges prior to arising and proactively seek solutions, as well as manage challenges as they arise and utilize critical thinking and problem-solving
  • Analyzing data and finding insights for both the Operations team and the client
  • Assist with Sales & Revenue: estimating and cross-selling other services to existing clients as needed
  • Communicate knowledgeably with customers and Account Executive daily by phone or in person with specifics on order status, quotes, lead times and ship dates
  • Place a courtesy call to the customer letting clients know the status of their inquiry if delayed
  • Prepare quotes, discusses lead times, and interacts with other office, warehouse, estimating, and manufacturing support personnel as needed to meet commitment of customer request
  • Always investigate and solicit sales of new or additional products and services to help our customer
  • Effectively manage customer complaints, utilizing support personnel within the office, warehouse and manufacturing to arrive at a favorable conclusion for all parties
  • Prioritize work daily to maximize your service to the customer
  • Perform order entry timely and accurately
  • Adhere to all company standards and policies
  • Maintain a clean and orderly work area
  • Other duties as assigned.

Management Trainee

Enterprise Rent a car
12.2016 - 05.2017
  • Handling high call volume for reservation
  • Create reservations using 3 separate softwares
  • Promoting 4 types of insurance Damage waiver, Personal accident, Road side, and supplemental liability
  • Manage branch over 30 reservations/day when branch manager is out
  • Open and collect cars from body shops
  • Managing schedules of car drop offs and deliveries
  • Financial organize bills and payments of rental
  • Control partnerships with body shops and dealerships with actions.

Front Desk Car Advisor

Firestone
04.2016 - 10.2016
  • Advise customers on the steps to take towards fixing their car
  • Make recommendations towards additional services that the company provides
  • File work orders and retain copies for store files
  • Promote and sell store credit card
  • Place orders with vendors and suppliers
  • Handle customer complaints and provide solutions.

Packer, Warehouse Training Manager Intern

SunOpta
06.2015 - 09.2015
  • Train new employees by discussing how the factory operates
  • Operate forklift with over the weight of a thousand pound
  • Write and send out paperwork to customer about product provided to them
  • Inspect products for any inconsistency.

Bartender/ Server

Crookston Inn Hotel
09.2014 - 05.2015
  • Communicate with managers, kitchen staff, and customers clearly
  • Organized and maintain inventory
  • Provide customer service in a timely manner
  • Handle difficult situations with disruptive customers under the influence.

Team Lead

Target
08.2013 - 08.2014
  • Provide understanding for customers inquiring about electronics products
  • Assign projects or duties to employees
  • Maintain work station and store environment neatly
  • Promote company credit cards
  • Oversee electronic department operation and ensure quality.

Education

Bachelor's in Business Management -

University of Minnesota

Skills

  • Bilingual [Spanish and English]
  • Strong Technology Background
  • MS office
  • Account Management
  • Business Development
  • Change Management
  • Project Management
  • Program Management
  • Microsoft SharePoint
  • Computer Networking

Personal Information

Title: Business Manager

Timeline

Distribution Specialist

Romtech
05.2023 - Current

Warehouse Associate

Activar Inc
11.2020 - 05.2023

Account Manager

Activar Plastic Products Group
05.2017 - 11.2020

Management Trainee

Enterprise Rent a car
12.2016 - 05.2017

Front Desk Car Advisor

Firestone
04.2016 - 10.2016

Packer, Warehouse Training Manager Intern

SunOpta
06.2015 - 09.2015

Bartender/ Server

Crookston Inn Hotel
09.2014 - 05.2015

Team Lead

Target
08.2013 - 08.2014

Bachelor's in Business Management -

University of Minnesota
Guarien Horton