DANIELLA OTALORA
Miami,FL
Summary
Dependable, bilingual professional with customer service and clerical experience, skilled in communication and teamwork. Passionate about community service through volunteer work, supporting operations, adoption initiatives, and fundraising. Motivated to transition into a stable government role that combines administrative strengths with meaningful public service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Ann Taylor
Miami, FL
10.2025 - Current
- Provide personalized customer service in a fast-paced retail environment.
- Assist with styling, merchandise organization, and sales transactions.
- Support team collaboration and maintain store presentation standards.
Library Assistant Volunteer
Miami-dade Public Library System
Miami, FL
10.2025 - Current
- Assist patrons with locating materials, check-outs, and general inquiries.
- Support daily library operations, including shelving, event setup, and circulation desk tasks.
- Maintain organized spaces and provide customer service during scheduled Sunday shifts.
Front Service Clerk
Publix
Miami, FL
11.2023 - Current
- Delivered exceptional customer service to over 50 customers daily and fulfilled online orders through Instacart with accuracy and efficiency.
- Collaborated with a team of 8+ cashiers during high-traffic hours, reducing checkout times by 15%.
- Recognized as Employee of the Quarter (2024, 2025) for outstanding service, dependability, and teamwork.
Fundraising Volunteer
Best Buddies International
Miami, FL
09.2025 - 09.2025
- Assisted with event registration, materials, and logistics to ensure a smooth, welcoming experience.
- Encouraged participation in team-building activities under the theme 'Power in Packs.'
- Strengthened skills in organization, communication, and community engagement.
Administrative Volunteer
Pet Supermarket Inc.
Miami, FL
06.2023 - 08.2024
- Coordinated adoption events and provided front-desk customer service.
- Completed clerical tasks, including data entry, filing, and updating animal records.
- Assisted with shelter operations, inventory management, and connecting adopters with animals.
Education
High School Diploma -
Miami Killian Senior High School
Miami,FL06-2022
Skills
Technical competencies
- Microsoft Office Suite
- POS systems
- Inventory management
Soft skills
- Customer service, conflict resolution, time management
- Organization, team collaboration, multi-tasking
- Attention to detail, critical thinking, problem-solving
Languages
- Fluent in English
- Fluent in Spanish
Certification
Adult, Child, and Baby First Aid/CPR/AED – American Red Cross Issued: June 2025 · Expires: June 2027 Credential ID: 01TJBVE
Timeline
Sales Associate
Ann Taylor
10.2025 - Current
Library Assistant Volunteer
Miami-dade Public Library System
10.2025 - Current
Fundraising Volunteer
Best Buddies International
09.2025 - 09.2025
Front Service Clerk
Publix
11.2023 - Current
Administrative Volunteer
Pet Supermarket Inc.
06.2023 - 08.2024
High School Diploma -
Miami Killian Senior High School