Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guarionex Rodriguez-Perez

Wallington,New Jersey

Summary

Customer-oriented Bilingual General Manager with more than 10 years of experience focused on increasing revenues and expanding margin. Adaptive and able to meet deadlines, while consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner overseeing Service and Retail Departments while providing vision, comprehensive managerial and motivational acumen.

Overview

16
16
years of professional experience

Work History

Service Advisor

Green Brook GMC
02.2024 - 04.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Dispatcher/Service Advisor

Global Automall
11.2022 - 02.2024
  • Communicated with management and technician personnel to coordinate a proper time of work needing to be completed.
  • Directed dispatching, routing, and assisted with customer interactions.
  • Maintained accurate records of all dispatched repair orders, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked dispatched and not yet dispatched repair orders progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for dispatching, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Executive Assistant

ColAmerica Trucking
09.2021 - 08.2022
  • Provided world-class administrative support to management team at trucking company
  • Trusted gatekeeper and main point-of-contact for business operations updates
  • Supported finance team with accounts receivable/payable and invoicing administration
  • Managed company expenses and vendor payments/relation
  • Worked with management to maintain proper records, monitor internal finances, and prepare reports
  • Maintained and tracked detailed records of call logs and shift data
  • Directed all dispatching, routing, and tracking for 3 fleet vehicles
  • Evaluated/adjusted routes based on daily needs, available employees, traffic hazards, and weather conditions.

General Manager

PepBoys
09.2009 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

North Bergen High School
New Jersey
06-2008

Skills

  • Bilingual in Spanish
  • Client support
  • Proficient in computer applications
  • Proficient in handling multiple priorities
  • Automotive assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Team player mentality
  • Goal-oriented mindset

Timeline

Service Advisor

Green Brook GMC
02.2024 - 04.2025

Dispatcher/Service Advisor

Global Automall
11.2022 - 02.2024

Executive Assistant

ColAmerica Trucking
09.2021 - 08.2022

General Manager

PepBoys
09.2009 - 09.2021

High School Diploma -

North Bergen High School

Similar Profiles

CREATE PROFILE