GuaTanya Haygood

• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and guest toiletries.
• Kept building entryway glass clean and polished for professional presentation.
• Implemented new cleaning processes and team strategies.

* Provided daycare for infants/toddlers/afterschoolers.

* Established weekly lesson plans for assigned age groups.

* Upgraded performances of duties through reading and attending meetings through Family Guidance.

* Maintained scheduling for training sessions for employees.

* Prepared meals for students daily.

* Opened/Closed the center daily.

* Received /recorded tuition payments and administered receipts.

• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Trained and mentored new employees on industry practices and business operations.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.

*(Center closed due to funding. Reopened under new management). Assisted Social workers in assessments of children under the age of seventeen years of age.

* Responsible for receiving referrals from the Department of Human Resources, The police department and juvenile court system. Also, from any children who call from a Safe Place location in need of assistance.

• Observed strict confidentiality guidelines to properly secure information and data.
• Answered phone and provided assistance to callers under supervision of Residential Care Supervisors.
• Made rounds at specified intervals and conducted head counts and roll calls.

• Identified and addressed concerns of incoming students and parents.
• Maintained positive relationships with students, faculty, alumni and administration.
• Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
• Regularly met with enrolled students to confirm success and identify problem areas.
• Assisted students with homework and projects.
• Designed unit lesson plans for designated group.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise tutorial sessions and recreational activities based on developmental and academic levels.
• Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Worked with Upward Bound/Trio Program until graduation from college.