Gudla Sai Srinivas
Irving
Summary
Senior scrum master with over 16 years of experience leading and coaching application teams to drive Agile transformations and continuous improvement. Proven track record in implementing Agile methodologies, including Scrum and Kanban, to foster self-organizing teams and achieve operational efficiency and successful project delivery. Expertise in mentoring cross-functional teams, managing complex infrastructure projects, and influencing leadership through effective communication. Skilled in utilizing Agile tools like Jira and Confluence, and leveraging data-driven approaches to enhance team performance. Demonstrated ability to work under pressure.
Overview
17
17
years of professional experience
Work History
Senior Scrum Master
Cigna
08.2024 - Current
- The primary goal of this project is to enhance the existing claims processing system to improve efficiency, reduce processing times, and increase accuracy in claims adjudication, ultimately leading to better customer satisfaction. This project involves analyzing the current claims processing workflow, identifying bottlenecks, implementing automation tools, and integrating advanced analytics to streamline the claims life cycle
- Facilitate discovery sessions with claims, product, and engineering stakeholders to surface current‑state pain points and define clear improvement goals.
- Translate agreed‑upon workflow changes into a well‑groomed, prioritized backlog; ensure stories are INVEST‑ready before each sprint.
- Lead core Scrum ceremonies (Daily Scrum, Sprint Planning, Review, and Retrospective), coaching the team on timeboxing, focus, and continuous improvement.
- Proactively remove impediments—coordinating with cross‑functional partners and leadership to keep sprints on track.
- Track and visualize flow metrics (cycle time, throughput, work‑in‑progress) to spotlight bottlenecks and guide data‑driven process tweaks.
- Establish feedback loops by capturing user input and system KPIs, then incorporating findings into retrospective action items for the next iteration.
Senior Scrum Master
DEO Office, State of Florida
08.2022 - 07.2024
- Worked on an insurance project that aims to implement Guidewire software solutions to modernize and streamline the state's workers' compensation insurance program. The primary objectives include improving operational efficiency, ensuring regulatory compliance, enhancing data management, and providing better service to injured workers and employers
- Led and facilitated Scrum ceremonies for the Guidewire implementation project, including Story Grooming, Sprint Planning, Release Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, Scrum of Scrums, and Daily Stand-ups, ensuring effective team collaboration and timely delivery of development tasks.
- Managed backlog refinement and prioritization using Scrum, focusing on Guidewire software features and infrastructure tasks, ensuring incremental delivery and alignment with project objectives.
- Guided teams on Agile/Scrum practices and values, achieving efficient sprint cycles and high-quality results in the development of Guidewire solutions, including feature enhancements and regulatory compliance improvements.
- Resolved migration risks and impediments using both Scrum and Kanban approaches, addressing and removing blockers effectively to achieve a 95% resolution rate within the same sprint, particularly for challenges related to both development and infrastructure.
- Communicated project status to stakeholders by facilitating meetings and providing regular updates on sprint progress, risks, and issues, with a focus on Scrum metrics for development and Kanban metrics for infrastructure to report on project health and achievements.
- Provided ongoing post-implementation support, using Kanban to manage support requests and ensure the smooth operation and reliability of the Guidewire system, particularly in managing infrastructure performance.
Senior Scrum Master
SVB
10.2021 - 07.2022
- Managed the development and migration of credit card banking applications across AWS cloud platform. Achieved a 35% reduction in deployment time by applying Agile and Kanban methodologies. Focused on optimizing credit card transaction systems, enhancing fraud detection, and ensuring regulatory compliance.
- Facilitated Scrum ceremonies, including Story Grooming, Sprint Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, and Sprint Demos, ensuring efficient delivery and continuous improvement in credit card processing projects.
- Optimized Kanban boards to visualize and manage infrastructure tasks, leading to improved transparency, quicker resolution of issues, and a more effective flow of work in managing complex credit card systems.
- Developed key performance indicators (KPIs) such as velocity, burn-down charts, and Kanban metrics like cycle time and lead time, providing actionable insights that drove improvements in infrastructure management and overall system performance.
- Oversaw Kubernetes-based container orchestration and cloud infrastructure management, using Kanban to monitor and manage infrastructure tasks, resulting in enhanced system reliability and scalability, critical for handling high-volume credit card transactions.
- Managed capacity planning for infrastructure projects by applying Scrum to optimize resource allocation, monitor workload distribution, and mitigate capacity-related issues, ensuring robust performance and efficiency for credit card processing systems.
Senior Scrum Master
Verizon
06.2019 - 09.2021
- Worked closely with program directors and IT teams to develop and launch a project for integrating Wi-Fi into cars, enhancing in-vehicle connectivity and user experience. Achieved a 25% increase in user engagement and a 15% improvement in response times during initial rollouts. Focused on improving in-car infotainment systems, optimizing network performance, and ensuring seamless connectivity for passengers.
- Led and coached cross-functional teams using Scrum to develop and deploy the Wi-Fi in cars solution, resulting in a 25% increase in user engagement and a 15% improvement in response times.
- Facilitated all Scrum ceremonies, including Story Grooming, Sprint Planning, Release Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, Scrum of Scrums, and Sprint Demos, ensuring effective team collaboration and continuous improvement throughout the project lifecycle.
- Conducted JAD sessions with product owners, application managers, Design and development teams to address technical challenges and align on requirements for the in-vehicle Wi-Fi integration.
- Prepared and presented monthly executive reviews, using Scrum artifacts and metrics to improve stakeholder alignment and increase project approval rates.
- Addressed technical debt by implementing Scrum strategies to identify and resolve underlying issues, resulting in a 25% improvement in code quality and enhanced system reliability for the Wi-Fi solution.
- Utilized Jira and Confluence for task management and documentation, integrating Scrum tools to enhance team collaboration, transparency, and project tracking, ensuring timely delivery of the in-car Wi-Fi solution.
Senior Scrum Master
Wells Fargo
12.2018 - 05.2019
- Worked with IT teams as a scrum master to develop and launch a project for automating the auto-origination process, achieving a 30% reduction in error rates and a 20% improvement in data accuracy.
- Facilitated all Scrum ceremonies, including Story Grooming, Sprint Planning, Release Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, Scrum of Scrums, and Sprint Demos, to ensure effective Agile practices and project advancement.
- Managed technical debt by addressing underlying issues with Scrum strategies, resulting in a 25% improvement in code quality.
- Led backlog grooming sessions to prioritize and refine project tasks, improving backlog health by 25% and accelerating sprint planning processes.
- Improved system functionality and user experience, managing integration tasks to achieve a 15% enhancement in usability and performance.
- Prepared and presented executive reviews, leveraging Scrum metrics to improve stakeholder alignment and project approval rates.
Senior scrum master
Citi
03.2012 - 11.2018
- Managed multiple server-build projects and resource scaling initiatives for applications, including constructing 900 servers to host various applications for Citi credit cards, building and tuning servers to run Costco credit card applications, and upgrading Linux from versions 5 and 6 to version 7 across 44,000 servers globally within Citi's infrastructure. Also led a SAN migration project, moving data from legacy systems with aged-out disks to new servers, ensuring minimal disruption and improved data access.
- Led and facilitated Scrum ceremonies for large-scale infrastructure projects, including Story Grooming, Sprint Planning, Release Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, Scrum of Scrums, and Sprint Demos, ensuring effective Agile practices and timely delivery.
- Directed the Linux upgrade project by applying Scrum practices to coordinate cross-functional teams, track progress through Kanban boards, and address issues promptly, ensuring a smooth transition for 44,000 servers globally.
- Applied Scrum principles to manage the SAN migration project, breaking down the migration process into sprints, refining tasks in backlog grooming sessions, and resolving impediments to ensure minimal disruption and efficient data transfer.
- Facilitated backlog management for all infrastructure projects, ensuring tasks were prioritized and aligned with business goals, leading to successful project outcomes and adherence to deadlines.
Scrum master
Bank of America
03.2011 - 01.2012
- Served as a servant leader for a healthcare project at Bank of America, focusing on enhancing patient data management and streamlining healthcare service delivery, fostering a collaborative environment and empowering cross-functional teams to deliver high-quality solutions.
- Led Scrum ceremonies including Story Grooming, Sprint Planning, Release Planning, Sprint Retrospective, Sprint Demo, Product Backlog Review, Scrum of Scrums, and Sprint Demos, ensuring effective team collaboration and adherence to Agile practices.
- Guided and mentored Scrum teams on Agile/Scrum practices and values, achieving a reduction in service delivery timelines from 20 days to 10 days.
- Utilized Scrum techniques to facilitate continuous improvement, conducting regular retrospectives and adapting processes based on team feedback to enhance performance and productivity.
System administrator
IOTL
06.2008 - 05.2009
- Managed and built VIO servers, including creating profiles and LPARs, and managing the HMC console to ensure optimal server performance.
- Installed, configured, and upgraded AIX and Linux operating systems
Education
Master of Science -
Gannon University
Bachelor of Science - undefined
Osmania University
Certified scrum master - undefined
Scrum alliance
Advanced safe certified scrum master - undefined
Safe
Skills
- Servant leadership
- Agile coaching
- Product backlog management
- Scrum framework expertise
- Release planning
- Risk identification
- Project management
- Risk analysis
- Status reporting
LANGUAGES
English
Timeline
Senior Scrum Master
Cigna
08.2024 - Current
Senior Scrum Master
DEO Office, State of Florida
08.2022 - 07.2024
Senior Scrum Master
SVB
10.2021 - 07.2022
Senior Scrum Master
Verizon
06.2019 - 09.2021
Senior Scrum Master
Wells Fargo
12.2018 - 05.2019
Senior scrum master
Citi
03.2012 - 11.2018
Scrum master
Bank of America
03.2011 - 01.2012
System administrator
IOTL
06.2008 - 05.2009
Bachelor of Science - undefined
Osmania University
Certified scrum master - undefined
Scrum alliance
Advanced safe certified scrum master - undefined
Safe
Master of Science -
Gannon University
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