Summary
Overview
Work History
Education
Skills
Timeline
Generic

GUELSY S. TORRES

Miami,FL

Summary

Outgoing and reliable Brand Ambassador with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.

Overview

24
24
years of professional experience

Work History

Brand Ambassador Skincare

Swisscosmet - Neiman Marcus
Coral Gables, FL
09.2020 - Current
  • Demonstrated product knowledge to customers and answered questions about products
  • Greeted customers and provided excellent customer service
  • Participated in promotional events such as beauty shows and conventions
  • Assessed client needs and recommended skin care and anti-aging products
  • Generated leads through referrals from satisfied customers
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment
  • Provided customers with product advice and recommendations based on their individual needs
  • Conducted in-store demonstrations to promote the sale of products
  • Performed inventory control activities such as ordering stock, monitoring stock levels, and reordering items as needed
  • Organized and maintained accurate client records, including appointment scheduling for special events

Accounts Receivable Assistant

DeLeon's Bromeliad's/ Costa Farms
Gould's, FL
01.2020 - 09.2020
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Completed accurate order entry, including data verification
  • Inputting financial data and produced reports using Quickbooks
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Processed checks, ACH payments and deposits and generated cash receipts to record money received
  • Responded to inbound inquiries regarding accounts and payments
  • Reported financial data and updated financial records in ledgers and journals
  • Supported operations by communicating with customers, filing documents and managing data
  • Generated financial statements and reports detailing accounts receivable status
  • Assist in month end closing and other accounting projects as needed
  • Posted cash receipts daily into the general ledger system and prepared bank deposits accordingly
  • Generated reports detailing outstanding customer balances and aging information

Referral Coordinator

SMC Medical Center
Miami, Florida
01.2019 - 01.2020
  • Responsible for completing specialist referrals for six family practice providers
  • Coordinated and obtained prior authorization and precertification for scheduled patient specialist appointments, diagnostic testing and surgical procedures
  • Received and processed medical records requests
  • Supported providers in medical office through coordinating all administrative operations
  • Verified insurance and communicated coverage to staff and patients
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Compiled and maintained medical charts and reports in complex digital databases
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism
  • Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems

Financial Manager/ Sales Executive

EDP Group, Inc
Miami, FL
08.2005 - 12.2018
  • Managed accounting-team data using Quickbooks & Sage Software, entering and organizing payroll, adjustments and monthly accrual information
  • Processed accounts receivable and accounts payable
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Reconciled discrepancies between accounts receivable, general ledger and accounts receivable
  • Maintained confidentiality of bank records and client information
  • Served as the main liaison between customers, management and sales team
  • Coordinated travel accommodations for staff and out-of-town visitors, including agendas, and transportation
  • Managed payroll processing for office employees and freelance workers
  • Prepared tax returns for freelance workers according to government regulations and requirements on QuickBooks & Sage Software
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Answered telephone inquiries from clients, vendors and public
  • Worked directly with retailers, freelance coordinators, representatives to achieve sales goals
  • Planned and led training sessions to promote sales team professional development and sales goal reinforcement
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Networked at events and by phone to expand business profits and revenues
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Demonstrated knowledge of product features, benefits, and pricing
  • Assisted customers in selecting their signature scent
  • Educated customers on products available from several luxury fragrance brands

Medical Billing/ Collections Specialist

Rosenblum & Horowitz MD
Miami Beach, FL
04.2001 - 08.2005
  • Verified patients' eligibility and claims status with insurance agencies
  • Organized billing and invoice data and prepared accounts
  • Accurately posted and sent out all electronic/paper claims documentation for timely filing
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
  • Responded to correspondence from insurance companies
  • Followed-up with insurance companies and individuals to resolve discrepancies
  • Precisely completed appropriate claims paperwork, documentation and system entry
  • Completed required medical and program reports and maintained medical records system, program filing system, following clinic standard operating procedures
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement

Education

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL

Skills

  • Fluent in English and Spanish
  • Customer-service oriented
  • Self-motivated
  • Brand Awareness

Timeline

Brand Ambassador Skincare

Swisscosmet - Neiman Marcus
09.2020 - Current

Accounts Receivable Assistant

DeLeon's Bromeliad's/ Costa Farms
01.2020 - 09.2020

Referral Coordinator

SMC Medical Center
01.2019 - 01.2020

Financial Manager/ Sales Executive

EDP Group, Inc
08.2005 - 12.2018

Medical Billing/ Collections Specialist

Rosenblum & Horowitz MD
04.2001 - 08.2005

High School Diploma -

Miami Beach Senior High School

Similar Profiles

CREATE PROFILE
GUELSY S. TORRES