Gueorgui Vitanov
Northbrook,IL
Summary
Detail-oriented dispatcher with expertise in fleet logistics and route optimization. Proven ability to enhance operational efficiency and deliver exceptional customer service.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sal & Sons Trucking
Brookfield, Illinois
01.2024 - Current
- Managed daily operations of transportation logistics and scheduling.
- Oversaw team coordination and communication among drivers and dispatchers.
- Streamlined inventory management processes for trucking supplies and equipment.
- Trained staff on operational procedures and best practices for efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
Fleet Manager
Roller Express
Willowbrook, Illinois
11.2019 - 11.2023
- Managed daily operations of fleet vehicles for efficient transportation services.
- Coordinated vehicle maintenance schedules to ensure optimal performance and safety.
- Implemented driver training programs to enhance safety and compliance standards.
- Oversaw fuel management systems to track consumption and reduce costs.
- Maintained accurate records of vehicle inspections and repairs for compliance audits.
- Collaborated with logistics teams to align fleet operations with business objectives.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Coordinated with vendors for parts ordering, repairs and services.
- Resolved customer complaints regarding service issues or delays in delivery times.
Skills
- Route optimization
- GPS tracking
- Dispatch software
- Freight coordination
- Customer service
- Vehicle maintenance
Timeline
Operations Manager
Sal & Sons Trucking
01.2024 - Current
Fleet Manager
Roller Express
11.2019 - 11.2023