Summary
Overview
Work History
Education
Skills
Timeline
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Guerby Pierre

Boston,Massachusetts

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience

Work History

Office Interpreter/Office Assistant Lead Worker

Sosi
08.2024 - 12.2024
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

Customer Service Representative

Walgreens
06.2021 - 06.2023
  • Motivated team player experienced in providing exceptional customer service
  • Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints
  • Possesses exceptional communication, organizational and multitasking skills
  • Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Processed orders and detailed transaction information to customers
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Pharmacy Technician Trainee

Walgreens
05.2021 - 06.2022
  • Verified accuracy of prescriptions filled by comparing them to physicians' orders
  • Inspected and maintained work area and equipment to promote organized, clean and safe working conditions
  • Ensured compliance with all applicable federal and state laws governing pharmaceutical services operations
  • Assisted with inputting patient and prescription information to produce labels and aid in prescription filling process
  • Assisted pharmacists in preparing medications, including measuring, counting, pouring, labeling and packaging
  • Developed strong relationships with healthcare professionals in order to ensure best possible outcomes for patients
  • Assisted pharmacists with administrative tasks while learning to fill prescriptions
  • Greeted and assisted customers by explaining and clarifying prescriptions and answering simple queries
  • Evaluated drug interactions between multiple prescriptions prior to filling them
  • Compounded sterile products using USP 797 guidelines for cleanroom techniques as well as aseptic technique training

Orphanage Supervisor

Home For Children of Haiti
01.2017 - 09.2018
  • Established a positive and nurturing environment for the orphans, promoting emotional growth and stability.
  • Coordinated with local schools to facilitate seamless integration of orphans into mainstream education systems.
  • Increased fundraising efforts by organizing events and campaigns, resulting in additional financial support for the orphanage.
  • Spearheaded adoption processes by working closely with prospective families, resulting in successful placements.
  • Promoted public awareness about the issues facing orphans through media interviews, speaking engagements, and social media campaigns.
  • Adhered to all regulatory requirements and maintained up-to-date licenses for operating an orphanage facility.
  • Implemented educational programs tailored to each child''s unique learning needs, fostering academic achievement.

Education

BBA - Business Management

Roxbury Community College
1234 Columbus Ave
06-2028

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality
  • Intercultural sensitivity
  • Team leadership
  • Time management
  • Customer relationship management (CRM)
  • Policies and procedures implementation
  • Workflow optimization
  • Operations management

Timeline

Office Interpreter/Office Assistant Lead Worker

Sosi
08.2024 - 12.2024

Customer Service Representative

Walgreens
06.2021 - 06.2023

Pharmacy Technician Trainee

Walgreens
05.2021 - 06.2022

Orphanage Supervisor

Home For Children of Haiti
01.2017 - 09.2018

BBA - Business Management

Roxbury Community College

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Guerby Pierre