Guerda Joseph
Miami,Florida
Summary
To contribute to the overall success of a company in a position of diverse responsibility which requires strong organizational, planning, problem-solving and follow-through skills Compassionate Home Health Aide with proven ability to deliver care efficiently and productively, ensuring tasks are completed in timely manner. Skilled in patient hygiene assistance, nutritional support, and mobility aid. Excel at communication, empathy, and patience, fostering trusting relationships with clients and families for optimal care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HHA
Lilly coaching and C
Miami, Fl
06.2023 - 08.2024
- Assisted clients with bathing, dressing and incontinence care.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Accompanied clients to doctors' offices or on other trips outside home.
- Administered prescribed medications and treatments according to physician instructions.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Completed day-to-day duties accurately and efficiently.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Team Member Cleaner
Masada Home
, FL
02.2021 - 06.2023
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assessed company operations for compliance with safety standards.
- Participated in training sessions for new employees when needed.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Team member
One Hotel
South beach, Fl
01.2020 - 09.2021
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Responded to requests from guests regarding housekeeping needs.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Cashier-Team Member
Le cap
Miami, Fl
03.2016 - 07.2018
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Resolved customer issues promptly in a professional manner.
Cashier - Restaurant Team Member
McDonald's
Miami, Fl
02.2010 - 12.2015
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Refilled condiments, napkins and server workstations.
- Provided exceptional service to high volume of daily customers.
Education
HHA License -
Miami Dade College
Miami, FL06-2023
High School Diploma -
Skills
- Alzheimer's and dementia care
- Bilingual in English and Creole
- Excellent organizational skills
- Time management skills
- Ability to multi-task
- Highly developed customer service skills
- Ability to handle transactions accurately
- Ability to lift heavy items
- Ability to work in a fast-paced environment
- Helpful approach to resolving complaints
- Understanding target customers
- Professional telephone etiquette
- Verbal and written communication
- Generating reports for credit and debit sales
- Processing refunds and exchanges
- Following store procedures
- Maintaining a clean workspace
- Ability to make a sale
- Ability to collect payment
- Ability to pass medication and feed patients
- Personal hygiene assistance
- Ambulation assistance
- Infection control practices
- Bathing assistance
- Errands running
- First aid and CPR
Certification
- CPR and First Aid
- HIPAA
- HIV/Aids
- Domestic Violence
- Alzheimer's Diseases
Timeline
HHA
Lilly coaching and C
06.2023 - 08.2024
Team Member Cleaner
Masada Home
02.2021 - 06.2023
Team member
One Hotel
01.2020 - 09.2021
Cashier-Team Member
Le cap
03.2016 - 07.2018
Cashier - Restaurant Team Member
McDonald's
02.2010 - 12.2015
HHA License -
Miami Dade College
High School Diploma -
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