Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
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GUERDA LAFAILLE

Davenport,FL

Summary

I am looking for a long-term growth opportunity that allows me to grow personally and professionally that matches and challenges my skill set Experienced Customer Service Rep & Receptionist Competent Accounts Receivable Specialist bringing 16 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Experienced Accounts Receivable Specialist bringing 16 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Competent Accounts Receivable Specialist bringing 16 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Experienced Accounts Receivable Specialist bringing 16 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Trained in microsoft, excell and etc. use and administration with knowledge of all. Dedicated to excellent customer service and best-in-class collaboration. Competent Accounts Receivable Specialist bringing 16 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Competent Accounts Receivable Specialist bringing 16 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Dedicated manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Reliable employee seeking customer specialist or manager position. Offering excellent communication and good judgment. Experienced manager with over 16 years of experience in all my work. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

21
21
years of professional experience
3
3
years of post-secondary education
3
3
Language

Work History

customer service, Credit card processor

Live Buzz Interactive DISNEY CHASE VISA
Orlando, FL.
02.2016 - Current
  • ACHIEVEMENTS
  • Provided exemplary, by greeting customers in the department and ensured their orders are filled to meet their expectations
  • Focused on the speedy resolution of a problem to ensure the client's complaint is handled tactfully
  • Established good working relationships with customers/clients
  • Exceeded in Customer satisfaction, meeting and surpassing client's expectations, ,
  • Greet and assist customers to the correct destinations
  • Troubleshoot the ipads as needed
  • Provide guests information about the visa credit card perks and rewards
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests and arranging merchandise pick-up.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Onboarded new employees with training and new hire documentation.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified procedure or process changes required to improve performance and productivity.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall any costs.
  • Raised property accuracy and accountability by creating new automated tracking method.

Front Desk & Customer Service

Workforce Central FL
Orlando, FL
01.2006 - 01.2009
  • Greet and assist customers and escort them to correct destinations; computer labs or meeting rooms
  • Answer phone calls, conclude the nature of calls and assist callers to the proper department
  • Successfully organize appointments between employees and customers
  • Keep detailed messages from the person called upon, containing name, call timing and business nature
  • Provide information about Workforce; programs and services provided
  • Handle delicate situations, such as – customer requests, special needs and complaints.

Universal Studios- Guest Services
Orlando, FL
01.2002 - 01.2008
  • Administer all incoming calls and book required admission tickets and provide all information about schedule and pricing on phone
  • Perform all duties at cashier window and administer selling for all show
  • Monitor all inquiries and complainants for all tickets sales and CCA foe all present or upcoming show
  • Assist and provide training on utilize ticket system
  • Monitor all credit and cash transactions for box office and ensure resolution of all customer inquries and maintain good relations with artists and dispatch team.

Deli Clerk

Publix Supermarkets
Orlando, FL
01.2001 - 01.2006
  • Greeted the customers politely and responded to their questions and requests in a courteous and helpful way
  • Responded promptly and answered/resolved customer inquiries and complaints
  • Familiarized with all the products in the store to answer queries and to assist customers
  • Made suggestions to customers; to enhance their shopping experience
  • Prepared the food items as ordered by the clients quickly.

Education

High School Diploma -

Oak Ridge High
Orlando, FL
04.1999 - 05.2002

Associate of Science -

VCC

Skills

Multi-line Phone System Managementundefined

Software

Microsoft

Excel

Power Point

Teams

One Note

Words

Out Look

ATS

Talco

Yardi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

customer service, Credit card processor

Live Buzz Interactive DISNEY CHASE VISA
02.2016 - Current

Front Desk & Customer Service

Workforce Central FL
01.2006 - 01.2009

Universal Studios- Guest Services
01.2002 - 01.2008

Deli Clerk

Publix Supermarkets
01.2001 - 01.2006

High School Diploma -

Oak Ridge High
04.1999 - 05.2002

Associate of Science -

VCC
GUERDA LAFAILLE