Chat Support Specialist
Remotely
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided timely, accurate and professional customer service to all clients.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Responded to customer inquiries regarding product features, usage, warranty information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered questions from customers that came in through the company's online chat feature.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
- Maintained understanding of company computer software, products and services.
- Resolved customer inquiries efficiently and effectively within the provided timeframe.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Walked customers through online demonstrations to support better understanding of product features.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided exceptional coaching to new hires and offered positive feedback on completed tasks.
- Excelled in exceeding daily credit card application goals.
- Oversaw warranty counseling process to manage expense controls.
- Maintained records of customer interactions and transactions accurately in the database system.
- Promoted available products and services to customers during service, account management and order calls.
- Used various skills to resolve problems in reasonable amount of time.
- Informed customers about new products and services as well as updates related to existing ones.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Collaborated proactively with team members across different locations globally.
- Updated knowledge base regularly based on latest industry trends and changes in products.
- Generated reports summarizing daily activities and sent them out periodically.
- Mentored junior team members and managed employee relationships.
- Worked collaboratively with other departments to resolve complex customer queries quickly.
- Utilized various software programs such as CRMs and ticketing systems to provide support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
