I am a licensed hardworking bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Hi, I’m
Guerlain Pleteau
Gibsonton,FL
Summary
Overview
9
years of professional experience
1
Certificate
Work History
Romano Macaroni GrillTampa, FL
Host, Server, Bartender, Cater & Trainer
02.2015 - 02.2016
Job overview
- Provided excellent customer service by anticipating customer needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Upsold customers from shelf to premium brands to help boost sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Dave and BusterTampa, FL
Server
08.2018 - 03.2020
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Texas RoadhouseTampa, FL
Server, Trainer
12.2021 - 09.2022
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cracker BarrellGibsonton, FL
Bartender, Server
07.2022 - Current
Job overview
- Operated POS terminals to input orders, split bills and calculate totals.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Effectively multitasked within fast-paced environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests with friendliness and professionalism.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Education
Westlake High SchoolWaldorf, MD
High School Diploma
06.2014
University Overview
Skills
- Table Bussing
- Beverage Preparation
- Order Management
- Safe Food Handling
- Supply Restocking
- Food Running
- Table Setting
- Food Inspection
- Guest Engagement
- Food Delivery
- Food Safety Understanding
- Ordering Procedures
- Relationship Management
- Menu Knowledge
- Price Memorization
- Cash Handling
- High-Volume Dining
- Menu Presentation
- Liquor, Wine, and Food Service
- Guest Seating
- Dining Customer Service
- Service Prioritization
- Item Promotion
- Guest Relations Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Timeline
Bartender, Server
Cracker Barrell
07.2022 - Current
Server, Trainer
Texas Roadhouse
12.2021 - 09.2022
Server
Dave and Buster
08.2018 - 03.2020
Host, Server, Bartender, Cater & Trainer
Romano Macaroni Grill
02.2015 - 02.2016
Westlake High School
High School Diploma
Languages
English
Professional
creole haitian
Native/ Bilingual
Certification
- Licensed Bartender-3 years
- food safety License - 9year
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