Guerlaingie Heureuca Nei
Miami,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
Biltmore Hotel, Fairways Restaurant
09.2023 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen and wait staff for smooth service flow.
- Handled customer inquiries and concerns with professionalism.
- Monitored dining area to maintain cleanliness and ambiance standards.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
Biltmore Hotel, Gift shop
01.2023 - 09.2023
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
- Keep clients informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Assists with inventory, including receiving and stocking merchandise.
Cashier
Bravo
12.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Lifted to 25-30 pounds at once.
Education
Associate of Science -
Broward College
Fort Lauderdale, FL12.2027
Skills
- Report Transcription
- Microsoft Excel
- Report Creation
- Sales Expertise
- Active Listening
- Sales
- Cash Management
- Identification Checks
- Conflict Resolution
- Purchase Assistance
- Cashier
- Selling to customer needs
- Effective multitasking
- Patience and empathy
- Phone etiquette
Languages
French, Native or Bilingual
Timeline
Hostess
Biltmore Hotel, Fairways Restaurant
09.2023 - 08.2025
Sales Associate
Biltmore Hotel, Gift shop
01.2023 - 09.2023
Cashier
Bravo
12.2021 - 10.2022
Associate of Science -
Broward College
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