Guerlanda B Benoit
Naples,FL
Summary
Hard working crew member who drives high sales in both slow and busy shifts. Maintains an orderly and neat floor at all times.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Caregiver
Senior Helpers Florida
Naples
01.2025 - Current
- Provided emotional support to clients during difficult times.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Contributed to case reviews of client status and progress.
Assistant Manager
McDonald's
Claxton, Georgia
08.2023 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Delegated daily tasks to team members to optimize group productivity.
Food Service Worker
Claxton middle school
Claxton, Georgia
01.2021 - 09.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Ensured that all foods were prepared according to health department regulations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Security Officer
Regions Security Services
Miami, FL
02.2016 - 01.2019
- Identify, investigate, resolve security breaches
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, others on company property
- Prepare reports or make presentations on internal investigations, losses, or violations of regulation, policies and procedures
- Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
Patient Care Technician
Miami Shores
Miami, FL
09.2015 - 09.2017
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
Housekeeping
Loews Miami Beach Hotel
Miami Beach
09.2013 - 10.2015
- Maintained a clean living environment by performing housekeeping duties.
- Responded promptly to customer requests regarding housekeeping needs.
- Performed light housekeeping duties such as laundry services for residents.
Crew Member
McDonald's
Miami, FL
08.2010 - 11.2014
- Clean and sanitize work areas, equipments, utensils, dishes
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customer's orders or supervisor's instructions, following approved procedures
- Keep records of the quantities of foods used
- Remove trash, and clean kitchen garbage containers
Education
Certified Patient Care Technician (PC1), Certified Phlebotomy Technician (PH1) - Math, Reading and Writing
Allied Medical Training Centers
Hinesville, GA01.2019
High School Diploma - Math, Science, Reading, writing
American Worldwide Academy
North Miami, FL11.2014
HHA - Home Health Aide
Nursing School
North Miami, FLSkills
- Public Safety and Security
- Reading Comprehension
- Writing
- Personnel and Human Resources
- Customer and Personal Services
- Active Listening
- Complex Problem Solving
- Active Learning
- Employee Performance Evaluations
- Staff training and development
Timeline
Caregiver
Senior Helpers Florida
01.2025 - Current
Assistant Manager
McDonald's
08.2023 - 08.2024
Food Service Worker
Claxton middle school
01.2021 - 09.2023
Security Officer
Regions Security Services
02.2016 - 01.2019
Patient Care Technician
Miami Shores
09.2015 - 09.2017
Housekeeping
Loews Miami Beach Hotel
09.2013 - 10.2015
Crew Member
McDonald's
08.2010 - 11.2014
Certified Patient Care Technician (PC1), Certified Phlebotomy Technician (PH1) - Math, Reading and Writing
Allied Medical Training Centers
High School Diploma - Math, Science, Reading, writing
American Worldwide Academy
HHA - Home Health Aide
Nursing School