Guerlande Lume
Lehigh Acres,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
HCA Healthcare
Lehigh Acres, USA
01.2024 - 01.2026
- Assisted staff with patient support and hospital operations
- Transported medical supplies and equipment within the facility
- Maintained confidentiality following HIPAA guidelines
- Provided compassionate communication with patients and families
Customer Service Representative
AT&T
Fort Myers, USA
08.2025 - 11.2025
- Provided excellent customer service in fast-paced environment
- Resolved customer concerns professionally
- Utilized multiple computer systems efficiently
Caregiver
Lehigh Acres Assisted Living
Lehigh Acres, USA
11.2024 - 07.2025
- Assisted residents with activities of daily living
- Measured and recorded vital signs accurately
- Followed infection control and safety procedures
- Observed and reported changes in condition
- Assisted residents with daily living activities and personal hygiene.
- Monitored health conditions and reported changes to medical staff.
- Improved patient outlook and daily living through compassionate care.
Sales Assistant Intern
Goodwill Industries Store & Donation Center
Fort Myers, FL
11.2022 - 05.2024
- Assisted customers in locating merchandise and answering product questions.
- Maintained cleanliness of sales floor and storage areas to promote a positive shopping experience.
- Handled cash register transactions accurately and efficiently during peak hours.
- Handled credit and debit card payment processing to complete purchasing experience.
- Participated in product training sessions to stay up-to-date on features, benefits, and selling points.
- Assisted customers in locating products, providing detailed information and recommendations.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Gateway High School
Fort Myers, FLSkills
- Medical equipment & supply delivery
- Excellent communication
- Customer service skills
- Infection control
- Safety protocols
- Vital signs monitoring
- Materials handling
- Inventory support
- Bilingual: English & Haitian Creole
- CPR
- BLS
- AED
- First Aid Certified
Certification
- State of Florida Driver’s License, 11/01/31
- BLS Certification, 08/01/26
- CPR, AED & First Aid Certified, 08/01/26
Timeline
Customer Service Representative
AT&T
08.2025 - 11.2025
Caregiver
Lehigh Acres Assisted Living
11.2024 - 07.2025
Hospital Volunteer
HCA Healthcare
01.2024 - 01.2026
Sales Assistant Intern
Goodwill Industries Store & Donation Center
11.2022 - 05.2024
Associate of Science - Nursing
Florida SouthWestern State College
High School Diploma -
Gateway High School