Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

GUERLINE JEANFRANCOIS

Miami Gardens

Summary

Empathetic and committed healthcare professional with over 2 years of experience at Mount Sinai Medical Center. Proficient in-patient monitoring and vital signs assessment, I excel in providing exceptional patient advocacy and support. My strong communication skills ensure effective collaboration with healthcare teams, enhancing patient care and satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CNA

team select home care
Opa-locka
09.2025 - Current
  • Provided compassionate care to clients in their homes.
  • Assisted clients with daily living activities and personal hygiene.
  • Monitored client health status and reported changes to nursing staff.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.

Patient Care Technician

Mount Sinai Medical Center
Miami Beach
03.2024 - 07.2025
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

DISPATCH

Amtec, LLC/ITG Communications, LLC
Miami
04.2010 - 08.2014
  • Managed incoming and outgoing calls for the technician team.
  • Ensured that daily technician operations ran smoothly and efficiently.
  • I communicated with the technician and customers enthusiastically, focusing on client satisfaction.
  • Created trouble tickets to dispatch to required technicians.
  • Communicated with dispatch team regarding any delays or changes in route.

Education

Certified -

Cambridge College of Healthcare & Technology
Miami Gardens, FL
11.2023

Some College (No Degree) -

Sheridan Technical College
Hollywood, FL

Skills

  • Direct patient care
  • Vital Signs
  • Infection control
  • Patient monitoring
  • Measure of respiration/pulse/BP
  • Urinary drainage
  • Patient Positioning
  • Range of motion exercise
  • Hoyer lift
  • Wound Care
  • Ambulation assistance with gait belt
  • Mouth and denture care
  • Bed bath
  • Perineal care
  • Catheter care
  • Dressing assistance
  • Wheelchair and bed transfer
  • Patient Advocacy and Support
  • Electronic Medical Records
  • Bloodborne Pathogen Standards
  • Over four years in the telecommunications industry as a dispatcher and customer service representative
  • Five years in the hospitality/restaurant industry
  • Excellent customer service skills
  • Computer literate

References

References available upon request.

Certification

  • HIPPA
  • Alzheimer
  • OSHA
  • Domestic violence
  • HIV / AIDS
  • certified nursing assistant- pending

Timeline

CNA

team select home care
09.2025 - Current

Patient Care Technician

Mount Sinai Medical Center
03.2024 - 07.2025

DISPATCH

Amtec, LLC/ITG Communications, LLC
04.2010 - 08.2014

Certified -

Cambridge College of Healthcare & Technology

Some College (No Degree) -

Sheridan Technical College
GUERLINE JEANFRANCOIS