Manager
Guerlourde Estabine
Evangelical Christian Alliance Church
Rockland County,NY
7
years of professional experience
Results-driven sales, operations, and leadership professional with over four years of progressive experience in business operations, team leadership, customer engagement, and revenue generation within high-volume retail environments. Proven ability to analyze performance metrics, optimize workflows, enhance operational efficiency, and cultivate strong client relationships in fast-paced settings. Solid foundation in biology and healthcare, complemented by strengths in consultative selling, strategic decision-making, cross-functional collaboration, and talent development. Actively seeking opportunities in medical device sales, healthcare consulting, healthcare strategy, or other client-facing roles within the healthcare sector.
Work History
Assistant Manager
2 Years 6 Months- Independently manage full-store operations, including opening, closing, floor leadership, and issue resolution during solo management shifts in fast-paced environments
- Led development and performance of 50+ associates in store operations, ensuring productivity, service quality, and operational consistency
- Recruited, interviewed, hired, and onboarded 10+ team members while supporting talent development and performance coaching
- Managed scheduling, payroll, and labor allocation to optimize staffing coverage and improve operational productivity
- Support daily operations for a high-volume, multi-million-dollar retail location, balancing business performance, customer experience, and operational execution
- Drove revenue growth through consultative selling and relationship-focused customer engagement, enhancing upselling and cross-selling efforts
- Analyze key performance indicators including sales trends, conversion, labor efficiency, and customer engagement metrics to support strategic business decisions and improve business outcomes
Media Team Lead
6 Years 6 Months- Lead church media operations, overseeing livestream production, audiovisual systems, and presentation execution for weekly services and special events
- Coordinated 5-member media team, enhancing communication and ensuring role coverage for seamless operational execution
- Trained team members on audiovisual equipment, presentation software, and livestream systems to improve technical proficiency
- Resolved technical issues with audio, projection, and livestream systems in high-pressure environments to maintain service quality
Vice President, Student Government Association
1 Year- Advocated for student interests while collaborating with campus leadership on organizational planning, student initiatives, and campus engagement efforts to enhance student experience
- Elevated leadership and communication skills through executive-level collaboration and decision-making to effectively manage stakeholder relationships
- Developed and implemented strategic initiatives to enhance academic program offerings.
- Led cross-departmental teams to drive enrollment growth and student retention strategies.
- Fostered partnerships with community organizations to expand outreach and support services.
Secretary, Student Government Association
2 YearsEducation
Bachelor of Science - Biology
Skills
Client Relationship Management
Customer Engagement
Team Leadership
Talent Development
Project Coordination
Team management
Team Oversight
Operational Efficiency
Process Improvement
Resource Allocation
Strategic Planning
Performance Metrics
Time management
Onboarding Programs
Negotiation
Goal setting
ADDITIONAL INFORMATION
- Open to travel
- Open to NYC metro, New Jersey, and hybrid opportunities
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
HOLLISTER
01.2024 - CurrentRead More
Vice President, Student Government Association
St. Thomas Aquinas College
01.2024 - 01.2025Read More
Secretary, Student Government Association
St. Thomas Aquinas College
01.2022 - 01.2024Read More
Media Team Lead
Evangelical Christian Alliance Church
01.2020 - CurrentRead More
St. Thomas Aquinas College
Bachelor of Science from Biology
Read More