Guerlyne Jean
TEWKSBURY,MA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TJX Companies
11.2023 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
CNA
Centro Geriatrico Nueva Esperanza
10.2014 - 04.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Certificate - CNA
Universal Health Care Center Inc
Malden, MA01.2024
No Degree - Nursing
Catolica
09.2019
Skills
- Display Setup
- Customer Service
- Merchandise Display
- Flexible Schedule
- Professional Appearance
- Product Knowledge
- Display Building
- Teamwork and Collaboration
- Retail Sales
- Customer Engagement
- Product Promotions
- Store Maintenance
Certification
CNA certificate, Universal Health Care Center Inc, January 2024
Languages
Spanish
Full Professional
Haitian Creole
Native or Bilingual
French
Professional Working
English
Limited Working
Timeline
Retail Sales Associate
TJX Companies
11.2023 - Current
CNA
Centro Geriatrico Nueva Esperanza
10.2014 - 04.2016
Certificate - CNA
Universal Health Care Center Inc
No Degree - Nursing
Catolica
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