Guernine Delva
Port St Lucie,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Akumin Imaging and CVS Distribution Center. Proven problem-solver with excellent communication skills, enhancing customer satisfaction and operational efficiency. Adept at multitasking and cash handling, fostering positive relationships to drive loyalty and retention. Committed to delivering exceptional service in fast-paced environments.
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
10
10
years of professional experience
Work History
Front Desk Assistant
Akumin Imaging
10.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Warehouse Lead
CVS Distribution Center
06.2021 - 10.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Supervised warehouse operations by managing employees during shifts.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
Customer Service Representative
Walmart
12.2014 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Accounting And Finance
Broward College
Fort Lauderdale, FL06-2018
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
- Scheduling appointments
- Attention to detail
- Administrative skills
- Multitasking and organization
- Cash handling
- Customer service
Languages
French
Full Professional
Creole
Native or Bilingual
English
Full Professional
Timeline
Front Desk Assistant
Akumin Imaging
10.2023 - Current
Warehouse Lead
CVS Distribution Center
06.2021 - 10.2023
Customer Service Representative
Walmart
12.2014 - 04.2023
Associate of Science - Accounting And Finance
Broward College
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