Guerthy Janvier
Summary
Experienced customer service professional with a proven track record over 7 years in enhancing employee productivity through constructive feedback and coaching. Skilled in identifying and assessing customers' needs to ensure utmost satisfaction. Adept at maintaining strict confidentiality while handling sensitive information. Seeking to leverage extensive knowledge and experience to contribute to company success.
Overview
8
8
years of professional experience
Work History
Medical Claims Representative
Livanta
09.2022 - Current
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Built strong relationships with key stakeholders such as healthcare providers, insurers, patients, and colleagues for seamless coordination.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
Medical Customer Service Representative
Maximus Federal Services
01.2017 - Current
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Medical Customer Service Representative
Aero Care Medical Transport
01.2017 - 12.2024
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Customer Service Representative
T-Mobile
01.2018 - 09.2023
- Handle 50+ customer interactions per day, giving friendly & polite service to ensure customer satisfaction
- Knows how to de-escalate the situation and resolve the issue efficiently
- Memorized entire line of company products & services, including prices and special discounts
- Always remain courteous and calm, even during moments of intense customer displeasure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Health Allies
Hillsborough Community College
Tampa, FL03-2018
Golden Gate high school - Early Childhood Care And Education
Golden Gate High School
Naples, FL01.2015
Skills
- Leadership
- Problem Solving
- Healthcare regulations
- Bilingual
- Payment negotiation
- HIPAA compliance
- Medical software
- Claims processing
- Medical billing
- Microsoft office
- Claim adjustments
- Persistence
- Insurance verification
Languages
French
Native or Bilingual
Timeline
Medical Claims Representative
Livanta
09.2022 - Current
Customer Service Representative
T-Mobile
01.2018 - 09.2023
Medical Customer Service Representative
Maximus Federal Services
01.2017 - Current
Medical Customer Service Representative
Aero Care Medical Transport
01.2017 - 12.2024
Associate of Arts - Health Allies
Hillsborough Community College
Golden Gate high school - Early Childhood Care And Education
Golden Gate High School
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