GUERTLEY JEAN
onboarding coordinator
Roselle,NJ
Summary
Detail- oriented and results-driven professional with 10+ years of experience in loan processing, customer service, and operations coordination. Skilled in evaluating collateral, onboarding, and streamlining processes to improve efficiency. Proven track record of enhancing customer satisfaction and maintaining compliance. Seeking to leverage expertise in a dynamic, fast paced environment.
Overview
13
13
years of professional experience
Work History
Onboarding Coordinator
Tower Family Support
09.2023 - 08.2024
- Successfully onboarded 15-25 paraprofessionals per month, ensuring they were fully prepared for placement with families in need of specialized support.
- Streamlined the hiring and onboarding process, reducing the time to placement by 20% allowing families to receive support more quickly.
- Conducted background checks, verified credentials, and ensured compliance with state and company regulations, maintaining a 100% compliance rate.
- Assisted paraprofessionals with completing necessary paperwork, certifications, and employment requirements, improving readiness for hire by 20%
Dispatch Coordinator
N&N Hauling
04.2020 - 11.2022
- Streamlined scheduling and dispatching processes, reducing delays by 20% and improving overall fleet productivity.
- Coordinated daily dispatch operations for fleet 10-20 trucks, ensuring on-time deliveries and efficient routes for 30 to 100 shipments per day.
- Communicated effectively with drivers, ensuring they received accurate instructions and resulting in 20% increase in on-time delivery.
- Resolved any discrepancies or delays promptly, ensuring customer satisfaction and maintaining a 98% positive feedback rate.
Loan Processor
Gem Pawnbrokers
09.2011 - 03.2020
- Processed 50-70 loan transactions per week, ensuring accurate evaluations and appraisals of items for collateral- based loans.
- Managed loan documentation and customer agreements, ensuring full compliance with state regulations and company policies, maintaining a 100% compliance rate.
- Conducted regular follow-ups with customers, ensuring timely repayment and reducing the need for repossession.
Education
High School Diploma -
Samuel J. Tilden High
Brooklyn, NY06.1999
Skills
- Communication
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
- Teamwork
- CRM System
- Dispatching Software
- Onboarding & Training
- Client Relations
- Data Entry
- Multitasking
Timeline
Onboarding Coordinator
Tower Family Support
09.2023 - 08.2024
Dispatch Coordinator
N&N Hauling
04.2020 - 11.2022
Loan Processor
Gem Pawnbrokers
09.2011 - 03.2020
High School Diploma -
Samuel J. Tilden High
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