Guevara Julien
Ft. Pierce,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Driven Sales Agent with experience establishing and expanding market presence and maximizing growth.
Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.
Creative Sales Agent with 3 years growing account bases for organizations across diverse industries. Prepares customized proposals based on client needs. Maximizes customer satisfaction and loyalty through quality servicing.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
6
6
years of professional experience
Work History
Sales Agent
Travel Advisors
Port St Lucie , FL
03.2018 - Current
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
- Assisted senior management in developing strategies for increasing sales revenue.
- Improved customer service feedback scores through outstanding service.
- Drove sales through development of successful promotional strategies and product placement.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained attractive merchandise displays to maximize purchases.
- Processed orders through company system and coordinated product deliveries.
- Offered coupons and special deals to increase customer spending.
- Assisted average of 10 customers per day in finding or selecting items.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Resolved customer complaints promptly and effectively.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
- Managed largest region for organization from initial contact through to closing and servicing.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Call Center Agent
TG2 Travel
, FL
07.2020 - 09.2023
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Identified potential opportunities for upselling products or services to customers.
- Demonstrated excellent listening skills while interacting with customers.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Tracked daily performance metrics such as wait times, average handle time.
- Developed strong relationships with customers through effective communication skills.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Automated processes to manage remote network.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer calls and emails to answer questions about products and services.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained and managed customer files and databases.
- Maintained user account data by initiating account access and establishing in database.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Approved and terminated customer contracts upon request.
Electrical Helper
Pure Quality Electric
Port St Lucie , FL
09.2019 - 08.2023
- Assisted Electricians in installing and connecting wires, outlets, and fixtures.
- Tested electrical systems to ensure proper functioning.
- Performed maintenance on wiring systems and equipment.
- Maintained records of all repairs performed on electrical systems.
- Ensured that all work was up to code standards set by local authorities.
- Cleaned work areas after completing job duties to maintain cleanliness levels.
- Checked continuity of circuit using test instruments.
- Provided support to electricians during emergency repair situations.
- Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
- Maintained organization, cleanliness and safety in work areas.
- Installed new electrical components, fixtures and motors.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Kept work areas clean, neat and free of hazards.
- Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
- Replaced defective switches, relays and other electronic components.
- Inspected power cables for signs of damage or wear and tear before use.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
- Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs.
- Supported journeyman and master electricians in maintaining, operating and repairing electrical systems.
- Dug trenches and created holes to pull conduit and install supports.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist
Chiropractorinmodesto
Port St Lucie , FL
05.2017 - 09.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Created badges for temporary personnel who entered the building on a daily basis.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reported suspicious individuals to supervisor.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Used company badging system to create badges for new employees and visitors.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
GOLIATH ACADEMY
Miami, FLSkills
- Paperwork Processing
- Strategy Development
- Product Demonstrations
- Sales Follow-Up
- Offering Sales Support
- Call Control
- Networking
- Customer Assistance
- Sales Strategies
- Closing Sales
- Account Development
- Proposal Development
- Customer assistance
- Making offers
- Key relationship management
- Closing sales
- Staff Training
- Client Service
- Sales expertise
- Customer Relations
- Records management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Call Center Agent
TG2 Travel
07.2020 - 09.2023
Electrical Helper
Pure Quality Electric
09.2019 - 08.2023
Sales Agent
Travel Advisors
03.2018 - Current
Receptionist
Chiropractorinmodesto
05.2017 - 09.2022
High School Diploma -
GOLIATH ACADEMY
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