Dynamic professional with a proven track record in healthcare and business management. At Gaming Cafe, I enhanced customer satisfaction through exceptional service and efficient processes. Skilled in attention to detail and time management, I fostered strong client relationships and led a high-performing team, ensuring operational excellence and client retention.
Overview
2026
2026
years of professional experience
Work History
Document Organizer
Dr. Stephen Wan
Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
Improved patient comfort by providing compassionate and attentive care in various daily activities.
Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
HHA
ABI
04.2020 - Current
Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
Improved patient comfort by providing compassionate and attentive care in various daily activities.
Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
Owner
Eldridge Gaming Cafe
06.2013 - 04.2019
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Owner
Freedom Zone Internet Cafe
05.2011 - 01.2018
Education
Personal Income Tax Preparer -
LaGuardia Community College
Long Island City, NY
08.2024
Bachelor - Business Management
Baruch College
New York, NY
06.2018
Skills
Attention to detail
Customer service
Time management
Teamwork and collaboration
Languages
English
Professional Working
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Native or Bilingual
Fuzhou
Professional Working
Timeline
HHA
ABI
04.2020 - Current
Owner
Eldridge Gaming Cafe
06.2013 - 04.2019
Owner
Freedom Zone Internet Cafe
05.2011 - 01.2018
Document Organizer
Dr. Stephen Wan
Personal Income Tax Preparer -
LaGuardia Community College
Bachelor - Business Management
Baruch College
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