GUIA GARCIA
Daly City,CA
Summary
As an organized and detailed-oriented professional with over five years of experience in administrative support, I am eager to bring my skills to the property management sector. I am confident in my ability to handle multiple tasks simultaneously, I am confident in my ability to support the team and contribute to the success of the organization. I am committed to providing exceptional administrative support and enhancing overall office productivity.
Overview
16
16
years of professional experience
Work History
Medical Spa Consultant / Esthetician
Hanhan Medical Spa
02.2021 - 09.2024
- Delivered exceptional customer service by addressing concerns promptly and implementing appropriate solutions.
- Implemented client follow-up procedures post-treatment to track progress and ensure satisfaction, resulting in increased client retention.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated patients on treatment options.
Assistant Community Manager
Bridgepoint Apartment
09.2016 - 12.2020
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Dental Front Office Receptionist
Dolatre Dental Clinic
03.2012 - 09.2016
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
Dental Receptionist
Poplar Dental Clinic
08.2008 - 03.2012
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered phone calls and messages for-physician, medical facility, scheduling appointments, and handling patient inquiries.
Education
Esthetics -
Paris Beauty School
Concord, CA2018
Bachelor of Science - Tourism
University Of Santo Tomas
Manila, Philippines03.1988
High School Diploma -
St. Mary's Academy
Pasay City, Manila Philippines03.1984
Elementary -
Saint Mary's Academy
Pasay City, Manila, Philippines03.1978
Skills
- Front Office Operations
- Customer Service
- Excellent Communication
- Health and Safety Compliance
- Decision Making
- Time Management
Timeline
Medical Spa Consultant / Esthetician
Hanhan Medical Spa
02.2021 - 09.2024
Assistant Community Manager
Bridgepoint Apartment
09.2016 - 12.2020
Dental Front Office Receptionist
Dolatre Dental Clinic
03.2012 - 09.2016
Dental Receptionist
Poplar Dental Clinic
08.2008 - 03.2012
Esthetics -
Paris Beauty School
Bachelor of Science - Tourism
University Of Santo Tomas
High School Diploma -
St. Mary's Academy
Elementary -
Saint Mary's Academy
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