Guia Maullon-Buenaflor
Santa Clarita,CA
Summary
Multi-talented operations assistant successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Brings several years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.
Overview
20
20
years of professional experience
Work History
Operations Assistant III
RLI Insurance
Los Angeles, CA
08.2007 - Current
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Support underwriting by reviewing/approving endorsements, reviewing/analyzing risks, reviewing terms and conditions of underlying policies, reviewing inspections of risks, training and auditing the work of others within the Branch Operations support function, managing relationships engaged in department including underwriters, reinsurers, and producers.
- Worked effectively in team environments to make the workplace more productive.
- Utilizes analytical or problem-solving techniques to proactively address complex issues. Identifies key barriers/core problems and applies advanced knowledge to deal creatively with complex situations.
- Troubleshoots and resolves a wide range of issues or complex problems.
- Expected to show a high degree of innovation and creativity in complex and/or unusual problems.
- Will create innovative deliverables/procedures that address existing and anticipated problems.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Planned routine operations and special projects under direction of operations manager.
- Answered work phones and routed correspondence to correct parties.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Reviewed and approved vendor invoices.
Administrative Assistant
Better Instant Copy
Los Angeles
05.2004 - 07.2007
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Prepared documents such as letters, memos, agendas.
- Managed incoming and outgoing mail correspondence.
- Provided customer service, addressing inquiries and resolving issues promptly.
Education
2-year Associate in Computer Technology -
Systems Technology Institute
Makati City, Philippines04-1995
Skills
- Operational Reporting
- Attention to Detail
- Positive Attitude
- Policy writing
- Supply Ordering
- Customer Support
- Administrative Support
- Office Supply Management
- Event Management
- Clerical Support
- Work Planning and Prioritization
Languages
Tagalog
Full Professional
English
Full Professional
Timeline
Operations Assistant III
RLI Insurance
08.2007 - Current
Administrative Assistant
Better Instant Copy
05.2004 - 07.2007
2-year Associate in Computer Technology -
Systems Technology Institute
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