Guiarles J. Lopez

Managed the repair shop for vehicles and trucks.

Client interphase for sales and services.

Manage repair orders and distribute to the mechanics.

Direct/assist in solving mechanical problems in repair shop.

Prepare weekly report of all the repair orders in the shop.

Ensure that all safety procedures were adhered to.

Conduct personnel evaluations.

Maintain and control repair shop budget.

Control and secure all equipment and materials in repair shop.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.

Managed 10 of employees in the repair shop.

• Hired, trained and supervised team of service staff members to meet business goals.

Managed and distribute all shop orders.

Resolve customer complaints.

Ensure all safety standards were followed.

Help mechanics to resolve vehicle problems.

Generate weekly reports on repair shop work orders.

Control shop budget.

Control inventory and equipment.

Trained newly hired repair shop personnel.

• Work with the mechanics in resolving repair issues and problems.
• Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
• Mentored and trained new employees to ensure consistent service standards across the team.
• Manage and distribute all incoming orders in the shop.
• Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
• Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
• Control inventory.

• Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
• Developed strong team dynamics, fostering a positive work environment for all staff members.
• Mentored and trained new employees to ensure consistent service standards across the team.
• Checked incoming orders and organized new stock.