Guido Cocomello
Irvine,CA
Summary
Outgoing and dynamic server with engaging personality who is always willing to help out co-workers. Proven history of excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Bello By Sandro Nardone
2022.06 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships by caring and listening.
SERVER
Bello by Sandro Nardone
2019.11 - 2022.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
SERVER
Ristorante Canaletto
2016.12 - 2019.11
- Maintain complete knowledge of restaurant menu, including daily specials.
- Making sure servers complete their closing tasks before signing them out.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
Bachelor of Commerce - Business
Concordia University
Montreal, Quebec, Canada2011
Skills
- WSET Level 2 Diploma
- Currently Progressing towards Sommelier Certification
- Accomplished in large event catering
- Fluent in English, Italian, French
- Building warm long lasting relationships with clients
- POS System Operation
- Strong Work Ethic
- Team Player
Timeline
ASSISTANT GENERAL MANAGER
Bello By Sandro Nardone
2022.06 - Current
SERVER
Bello by Sandro Nardone
2019.11 - 2022.06
SERVER
Ristorante Canaletto
2016.12 - 2019.11
Bachelor of Commerce - Business
Concordia University
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