Guila Poole
Crossville,TN
Summary
Compassionate and dependable professional with a strong background in customer service and a passion for helping others. Skilled in communication, conflict resolution, problem-solving, and building positive relationships with individuals from diverse backgrounds. Experienced in handling sensitive situations with professionalism, maintaining confidentiality, and managing multiple priorities in fast-paced environments. Eager to transition into a Department of Children's Services Case Manager role, where I can advocate for children and families while contributing to their safety, well-being, and long-term success.
Overview
22
22
years of professional experience
Work History
Housekeeping
Tennessee Veterans' Home
04.2016 - 03.2025
- Ensured cleanliness and sanitation standards throughout facility, enhancing resident comfort and safety.
- Collaborated with nursing staff to address specific resident needs related to hygiene and room maintenance.
- Developed scheduling system for housekeeping tasks, optimizing workflow and resource allocation.
Night Auditor
Comfort Inn and Suites
03.2015 - 04.2016
- Conducted thorough audits of daily transactions to maintain compliance with hotel policies.
- Provided exceptional customer service, resolving guest inquiries and concerns efficiently.
- Oversaw front desk operations during night shifts, maintaining smooth check-in/check-out processes.
Aviation Specialist
US Army
10.2009 - 09.2013
- Built reference system for parts on hand
- Conducted weekly inventory
- Maintained standards and continuing education
Fast Food Worker
Wendy's
02.2003 - 09.2009
- Trained new team members on food preparation and customer service protocols.
- Ensured compliance with health and safety regulations during food handling and preparation.
- Operated point-of-sale systems to process customer orders efficiently.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Collaborated with staff to optimize workflow during peak hours, improving service speed.
Education
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Cookeville, TN12-2019
Skills
- Empathy
- Communication
- Teamwork
- Time Management
- Conflict Resolution
- Microsoft Office Suite
- Adaptability
Timeline
Housekeeping
Tennessee Veterans' Home
04.2016 - 03.2025
Night Auditor
Comfort Inn and Suites
03.2015 - 04.2016
Aviation Specialist
US Army
10.2009 - 09.2013
Fast Food Worker
Wendy's
02.2003 - 09.2009
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University